Hostel Manager: Lead 88-Bed Haven by Hadrian's Wall

Youth Hostels Association (England & Wales); Bardon Mill; Remote; GBP 36,000 - 42,000; Full time

Benefits offered by this job

10 nights free hostel stays per year

Staff discount and cashback portal

Free YHA Membership

Employee Assistance Program

Job summary

Youth Hostels Association (England & Wales) is seeking a Hostel Manager for YHA The Sill at Hadrian's Wall, Northumberland. The role oversees day-to-day hostel operations, staff and volunteers, and guest services, ensuring a high standard of hospitality and budgeting discipline.

Based at the flagship 88-bed hostel near Hadrian's Wall, the post offers a demanding yet rewarding lifestyle with strong community impact and opportunities for growth within YHA's network.

Qualifications

• Proven experience of working within the hospitality industry – hotels, cafés, hostels
• Experience of people management - recruitment, induction, development, conducting reviews and managing performance
• Excellent customer service skills – experience of handling difficult situations
• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
• Food safety level 2 and APLH level 2 qualifications (desirable)
• Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel
• Experience of managing P&Ls (profit and loss) and budgets – cash handling, managing a budget
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
• Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work

Responsibilities

• Achievement of targets across all aspects of the hostel operation including food and beverage
• Managing a team of employees and volunteers
• Contributing to the team effort in the day-to-day operation of the hostel, undertaking any tasks required, e.g. housekeeping, reception, food and beverage duties

Skills

Hospitality experience

People management

Customer service

Budget management

Food safety level 2

MS Office (Word/Outlook/Excel)

Education

Food safety level 2

APLH level 2

Tools

Microsoft Word

Outlook

Excel

Job description

Youth Hostels Association (England & Wales) is seeking a Hostel Manager for YHA The Sill at Hadrian's Wall, Northumberland. The role oversees day-to-day hostel operations, staff and volunteers, and guest services, ensuring a high standard of hospitality and budgeting discipline.

Based at the flagship 88-bed hostel near Hadrian's Wall, the post offers a demanding yet rewarding lifestyle with strong community impact and opportunities for growth within YHA's network.