Duty Manager - Lake District Hostel (Hospitality)

Youth Hostels Association (England & Wales); Keswick; On-site; GBP 27,000 - 33,000; Part time

Benefits offered by this job

Staff accommodation

Job summary

YHA Keswick is seeking a Duty Manager to support the Hostel Manager in a busy Lake District hostel. The role covers reception, kitchen, housekeeping and guest services, with duties shared across a warm, hands-on team.

You will supervise daily operations, guide staff, manage check-ins/outs, assist in food service, and stand in for the Hostel Manager when needed. The position is permanent with a flexible pattern and requires at least 25 hours weekly.

Qualifications

• Experience in hospitality or customer service, including the management and delivery of a quality service.
• Experience in managing a team – experience of leading others, providing guidance to members of your team (desirable).
• Food safety level 2 and APLH level 2 qualifications (desirable).
• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties.
• Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel.

Responsibilities

• Supervise the smooth running of the hostel on a daily basis across reception, kitchen, and housekeeping.
• Use systems for guest check-ins/check-outs, F&B sales and other management functions.
• Carry out housekeeping duties to ensure a clean environment for visitors.
• Assist in food preparation and serving with warmth and hospitality.
• Deputise for Hostel/Deputy Manager in their absence.

Skills

Hospitality experience

Customer service

Team leadership

Food safety level 2

APLH level 2

Basic IT skills

Heart values knowledge

Tools

MS Word

Outlook

Excel

Job description

YHA Keswick is seeking a Duty Manager to support the Hostel Manager in a busy Lake District hostel. The role covers reception, kitchen, housekeeping and guest services, with duties shared across a warm, hands-on team.

You will supervise daily operations, guide staff, manage check-ins/outs, assist in food service, and stand in for the Hostel Manager when needed. The position is permanent with a flexible pattern and requires at least 25 hours weekly.