Hostel Manager - YHA Keswick

YHA (England & Wales); Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

Eine aufregende Gelegenheit für einen Hostel Manager in einem der schönsten Teile des Lake Districts! In dieser Rolle sind Sie für die tägliche Leitung eines lebhaften Hostels verantwortlich, das nicht nur eine atemberaubende Aussicht bietet, sondern auch ein hervorragendes Team von Mitarbeitern und Freiwilligen leitet. Sie werden die Möglichkeit haben, Ihre Führungsqualitäten in einem dynamischen Umfeld einzusetzen, während Sie gleichzeitig sicherstellen, dass die Gäste unvergessliche Erlebnisse haben. Das Unternehmen bietet umfangreiche Schulungen und eine Vielzahl von Vorteilen, die Ihre berufliche Entwicklung unterstützen. Wenn Sie eine Leidenschaft für Gastfreundschaft haben und in einem inspirierenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

10 Nächte kostenlose Hostelübernachtungen pro Jahr

Zugang zu Rabatten und Cashback-Portal

Kostenlose YHA-Mitgliedschaft

Zugang zum Mitarbeiterhilfeprogramm

Qualifications

• Erfahrung in der Gastronomie und im Personalmanagement ist erforderlich.
• Ausgezeichnete Kundenservicefähigkeiten und Budgetmanagement sind wichtig.

Responsibilities

• Verantwortlich für das Tagesgeschäft des Hostels und das Teammanagement.
• Sicherstellung eines großartigen Gästeerlebnisses und Erreichung von Betriebszielen.

Skills

Erfahrung in der Gastronomie

Personalmanagement

Kundenservicefähigkeiten

IT-Kenntnisse

Budgetmanagement

Lebensmittelsicherheit

Education

Lebensmittelsicherheit Level 2

APLH Level 2

Tools

Microsoft Office

Job description

Location: Cumbria - Lake District

Are you looking for a fun and varied job in hospitality management? YHA Keswick are looking for a Hostel Manager to lead their team! Overlooking the River Greta and Fitz Park, with far-reaching views to Latrigg and Skiddaw, YHA Keswick is a stunning, recently refurbished Lakeland hostel. The hostel also features a Riverside Bar and Restaurant, serving a varied menu of great food and drink. Less than five minutes' walk to the amenities of this busy tourist town, YHA Keswick is ideally placed for days out in the North Lakes Fells. For cycling, the hostel is perfectly placed on long distance routes including the Coast 2 Coast.

As a Hostel Manager you’ll be responsible for the day-to-day management of your hostel. You’ll create a great place for our teams to work and ensure our guests have a great experience in our hostels.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

What will you be doing as a Hostel Manager?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Achievement of targets across all aspects of the hostel operation including food and beverage. You will be accountable for maximising as well as controlling expenditure.
• Managing a team of employees and volunteers.
• Contributing to the team effort in the day-to-day operation of the hostel, undertaking any tasks required, e.g. housekeeping, reception, food and beverage duties.

What Skills and Experience do you need to be a Hostel Manager?

Our Hostel Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of all guests.

To provide this service we are looking for candidates who have:

• Proven experience of working within the hospitality industry – hotels, cafés, hostels
• Experience of people management - recruitment, induction, development, conducting reviews and managing performance
• Excellent customer service skills – experience of handling difficult situations
• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
• Food safety level 2 and APLH level 2 qualifications (desirable)
• Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel
• Experience of managing P&Ls (profit and loss) and budgets – cash handling, managing a budget
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTEAll relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.