Host Team Member

Village Hotels - Swindon; Swindon; Presencial; GBP 12.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and Wellness Membership

Discount on overnight stays from £35

Friends & Family discounted stays from

50% off food & drink on/off shift

30% off in Starbucks stores

Training and development programs

Well-being programmes

Birthday off guaranteed

Company pension

Life Insurance

Descripción de la vacante

Village Hotels - Swindon is looking for friendly front-of-house team members who can deliver a warm, vibrant welcome to every guest. You will know the hotel inside out and be ready to recommend local spots, solve problems before they arise, and help guests have a memorable stay.

A positive, proactive communicator who works well in a team is essential. Join us and become part of a lively hospitality family where guests are at the heart of what we do, and where personal touches and great service

Formación

• Personality and bags of it are essential.
• A great memory for adding personal touches to returning guests.
• Proactive problem solver with a can-do attitude.
• Passion for delivering the best guest experience.”

Responsabilidades

• Provide a warm, vibrant welcome to guests.
• Know the hotel and local area to make informed recommendations.
• Solve problems before they become issues and assist guests promptly.
• Collaborate with other departments to ensure smooth guest journeys.

Conocimientos

Personality

Great memory

Proactive problem solving

Guest experience focus

Strong communication

Team player

Descripción del empleo

First impressions are the most important right? The reception team at Village Hotel Club are the first friendly face our guests see. From reception, you will ensure that every guest gets a warm, vibrant Village Hotel Club welcome. A font of knowledge, you will know every detail about the hotel and local area, making recommendations and solving problems before they are even problems. Nothing is too much trouble.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

• Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including our Rising Stars and Talent Academy programmes
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme, offering support and counselling
• Flexible working hours
• A fun, supportive and inclusive work environment with regular team events
• Excellent Reward and Recognition Incentive schemes
• Anniversary rewards for key milestones of service
• Electric car salary sacrifice scheme
• Have your birthday off guaranteed
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Life Insurance

*T&C’s apply based on your contract

But what we need from you…

• Personality, and bags of it
• A great memory, to add that personal touch for returning guests
• Proactive problem solver
• A passion for delivering the best guest experience
• Strong communication
• Team player and ability to partner with other departments

Come and be part of something new & something special - Work, Grow & Play the Village Way!