Host Team Member

Village Hotels; Swindon; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Health & Wellness membership

Discount on overnight stays

Friends & Family discounts

Food & drink discounts

Training & development

Well-being programs

Mental health days

Pension

Life Insurance

Birthday day off

Employee discounts

Job summary

Village Hotel Club is seeking a friendly receptionist to greet guests, know the hotel and local area, and ensure a warm, vibrant welcome from first contact. You will be the first face guests see and help guide them to services with a positive, proactive mindset.

You will need strong communication, a passion for guest experience, and the ability to work as part of a team with other departments. Join us to work, grow and play the Village Way, with training opportunities and a welcoming, inclusive

Qualifications

• Strong communication and interpersonal skills.
• Guest-focused attitude with a proactive approach to solving issues.
• Ability to work well in a team and across departments.

Responsibilities

• Greet guests warmly and manage front desk interactions.
• Know hotel facilities and local area to make recommendations.
• Resolve guest questions and issues to ensure a smooth experience.

Skills

Excellent communication

Guest service mindset

Team player

Proactive problem solving

Local knowledge

Job description

First impressions are the most important right? The reception team at Village Hotel Club are the first friendly face our guests see. From reception, you will ensure that every guest gets a warm, vibrant Village Hotel Club welcome. A font of knowledge, you will know every detail about the hotel and local area, making recommendations and solving problems before they are even problems. Nothing is too much trouble.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

• - Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
• - Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• - Friends and Family discounted stays from £49 including breakfast
• - 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• - 30% discount on and off shift in our Village Hotel Starbucks stores
• - Excellent training and development including our Rising Stars and Talent Academy programmes
• - A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• - Discounts and cashback offers on many High Street Brands and Supermarkets.
• - A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
• - Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• - Financial wellbeing support and salary drawdown via Wagestream
• - Access to our Employee Assistance Programme, offering support and counselling
• - Flexible working hours
• - A fun, supportive and inclusive work environment with regular team events
• - Excellent Reward and Recognition Incentive schemes
• - Anniversary rewards for key milestones of service
• - Electric car salary sacrifice scheme
• - Have your birthday off guaranteed
• - Discounted Health Cash plan and Sick pay Insurance.
• - A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• - Enhanced maternity and paternity benefits and pay
• - Company Pension scheme
• - Life Insurance

*T&C’s apply based on your contract

But what we need from you…

• -Personality, and bags of it
• -A great memory, to add that personal touch for returning guests
• -Proactive problem solver
• -A passion for delivering the best guest experience
• -Strong communication
• -Team player and ability to partner with other departments

Come and be part of something new & something special - Work, Grow & Play the Village Way!

Compensation: To be discussed