Dealership Receptionist / Host

TN United Kingdom; Loughborough; On-site; GBP 20,000 - 26,000; Full time

Job summary

An established industry player is seeking a Dealership Receptionist/Host to enhance customer experiences and uphold the dealership's positive image. In this role, you will welcome customers and visitors, manage call handling, and collaborate with the dealership team to ensure high standards of service. This position offers a dynamic work environment where your contributions will directly impact customer satisfaction and the overall reputation of the dealership. If you are a friendly and professional individual with a passion for customer service, this opportunity is perfect for you.

Qualifications

• Strong customer service skills to enhance dealership reputation.
• Excellent communication skills for effective interaction.

Responsibilities

• Greet customers and visitors professionally to promote a positive image.
• Handle calls promptly and direct them efficiently.
• Collaborate with the team to ensure high customer satisfaction.

Skills

Customer Service

Communication Skills

Team Collaboration

Call Handling

Job description

Job Title: Dealership Receptionist/Host

Reports To: Dealer Principal

Working Hours: 8am - 6pm, Monday - Friday

Main Responsibilities:

1. Customer and Visitor Welcome: Greet all customers and visitors professionally, courteously, and friendly to promote the dealership's positive image.
2. Call Handling: Answer internal and external calls promptly, directing them efficiently.
3. Team Collaboration: Work closely with the dealership team to uphold high standards of customer care and satisfaction.

Key Performance Areas:

1. Operating Controls: Complete administrative tasks accurately and punctually, ensuring high customer satisfaction through professional conduct.
2. Communication: Build and maintain positive relationships with colleagues, customers, suppliers, and external contacts.
3. Policies and Practices: Greet visitors promptly and professionally; adhere to environmental, health, safety, and company policies, ensuring legal compliance.
4. Personal Criteria: Maintain a positive attitude; support the dealership's reputation through appropriate appearance and conduct; engage in continuous personal development.

Office Angels is an employment agency and equal-opportunities employer committed to inclusivity. We respect and value diversity and are happy to support reasonable adjustments at any stage of the application process.

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