Host

ES Trafford Centre; Manchester; On-site; GBP 12,000 - 18,000; Full time

Job summary

ES Trafford Centre is seeking a friendly Host/Hostess to be the first point of contact for guests in Manchester. You will welcome guests, provide menus, and guide them to seating, ensuring a positive arrival experience.

This fast-paced role requires excellent people skills and the ability to work in shifts. A warm, proactive attitude helps guests feel welcome from arrival to departure.

Qualifications

• Excellent customer service and communication skills.
• Ability to work in shifts.
• Positive attitude in a fast-paced environment.

Responsibilities

• Welcome guests to the venue.
• Provide accurate wait times and monitor waiting lists.
• Manage reservations.
• Escort customers to assigned dining or areas.
• Provide menus.
• Greet customers upon their departure.
• Coordinate with wait staff about available seating options.
• Maintain a clean reception area.
• Cater to guests who require extra attention (e.g. children, elderly).
• Assist wait staff as needed.

Skills

People skills

Job description

Job brief

We are looking for a Host or Hostess to join our team and be the first point of contact for our guests.

Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining areas. For this role, you should have solid people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts. This is a fast paced environment so needs a super positive person.

Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.

Responsibilities

• Welcome guests to the venue


• Provide accurate wait times and monitor waiting lists


• Manage reservations


• Escort customers to assigned dining or areas


• Provide menus


• Greet customers upon their departure


• Coordinate with wait staff about available seating options


• Maintain a clean reception area


• Cater to guests who require extra attention (e.g. children, elderly)


• Assist wait staff as needed

Compensation: Minimum Wage