Host

Zanna Group; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Performance-related bonus scheme

24/7 employee assistance programme

Staff social events

Staff referral scheme

50% off food at our café

Free meals on shift

Opportunities for career growth and发展

Job summary

Zanna Group in Manchester is seeking a personable Host to warmly welcome guests, manage bookings, and coordinate seating to ensure a smooth and inviting dining experience from arrival. You’ll work in a busy hospitality setting, delivering outstanding service, communicating with the team, and assisting with duties during peak times.

A professional appearance and genuine customer service passion are essential.

Qualifications

• Previous experience in a hospitality front-of-house role (host, receptionist or similar preferred).
• Friendly, approachable personality with excellent communication skills.
• Strong organisational skills and the ability to multitask.
• Confidence in a fast-paced environment and calm under pressure.

Responsibilities

• Greet and welcome guests on arrival with a warm, professional manner.
• Manage reservations and walk-ins, ensuring efficient table allocation.
• Coordinate with front-of-house for smooth service flow.
• Handle guest enquiries and requests promptly and courteously.
• Set up dining area and maintain cleanliness and presentation standards.
• Support team during busy periods with basic front-of-house duties.
• Provide guests with menu and venue information as required.
• Represent the venue positively and uphold brand values.

Skills

Front-of-house hospitality

Customer service

Organisational skills

Communication skills

Team player

Job description

The Role

As Host, you’ll be the friendly face welcoming guests to our venue, setting the tone for a warm and memorable hospitality experience from the moment they arrive. You’ll manage bookings, coordinate seating, and provide excellent customer service, helping to create a smooth, organised, and inviting environment for both guests and the team.

We’re looking for a personable, organised individual who loves working with people and thrives in a busy hospitality setting.

In this role you will:

• Greet and welcome guests on arrival with a warm, professional manner;
• Manage reservations and walk-ins, ensuring efficient table allocation and minimal wait times;
• Maintain clear communication with the front-of-house team to coordinate smooth service flow;
• Handle guest enquiries and requests promptly and courteously;
• Assist with setting up the dining area and maintaining cleanliness and presentation standards;
• Support the team during busy periods by assisting with basic front-of-house duties as needed;
• Provide guests with information about the menu, specials, and venue facilities when required;
• Represent the venue positively and uphold brand values at all times.

About You

The ideal candidate will have:

• Previous experience in a hospitality front-of-house role (host, receptionist or similar preferred);
• A friendly, approachable personality with excellent communication skills;
• Strong organisational skills and the ability to multitask effectively;
• Confidence working in a fast-paced environment, remaining calm under pressure;
• A team-player attitude with a flexible and proactive approach;
• A genuine passion for delivering outstanding customer service;
• A professional appearance and attitude.

As Host, you’ll be the first impression guests have of our venue — playing a vital role in creating a welcoming atmosphere and ensuring every visit starts on the right note.

We Offer

• Competitive salary
• Performance-related bonus scheme
• 24/7 employee assistance programme
• Staff social events
• Staff referral scheme
• 50% off food at our café
• Free meals on shift
• Opportunities for career growth and development