Host / Receptionist - City Labs (9 Months Fixed Term)

TN United Kingdom; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Host/Receptionist to serve as the welcoming face of their organization. This pivotal role requires a friendly and approachable individual who enjoys engaging with clients and building lasting relationships. You will be responsible for delivering exceptional customer experiences, managing inquiries, and maintaining high standards in various spaces. With opportunities for personal growth and a supportive team environment, this role is perfect for someone with a background in hospitality or retail looking to make a meaningful impact.

Benefits

25 days holiday plus your Birthday off

24 hours volunteer time annually

Sabbatical of up to 12 months after five years

Free Healthcare cash plan

Life assurance

Up to 8% matched pension scheme

Retail discounts and cashback

26 weeks fully paid maternity leave

Interest-free loans up to £2000 for learning or passions

Qualifications

• Experience in hospitality, retail, or service sectors.
• Excellent communication skills and personable interaction.

Responsibilities

• Delivering a positive Customer Experience within the building.
• Building lasting, long-term, professional relationships with customers.
• Hosting meeting rooms and maintaining high standards.

Skills

Customer Experience

Communication Skills

Admin Work

Hospitality Experience

Detail-Oriented

Job description

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Host / Receptionist - City Labs (9 Months Fixed Term), Manchester

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Client:

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c367d982fa71

Job Views:

7

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Job purpose:

The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and work closely with our clients/tenants. It's important to be approachable and enjoy speaking to people while building relationships. We prefer applicants from hospitality, retail, or cabin crew backgrounds, where these skills are natural.

What will you be doing?

1. Delivering a positive Customer Experience within the building
2. Building lasting, long-term, professional relationships with customers
3. Being the first point of contact for all customers and visitors
4. Supporting and facilitating events and meetings
5. Supporting customer viewings to aid sales
6. Hosting meeting rooms, co-working spaces, lounges, and other amenities, maintaining high standards
7. Managing workload to balance desk tasks and customer relationships
8. Collecting customer intelligence and updating systems
9. Engaging with colleagues, management, and other departments
10. Promoting wellbeing in the workplace
11. Focusing on continuous improvement to add value and simplify customer experience
12. Applying energy, drive, and knowledge to inspire colleagues and deliver excellent service

What are we looking for?

1. A can-do attitude and ability to adapt to a fast-paced environment
2. Curious, detail-oriented, motivated, and positive
3. Experience in admin work, managing inquiries mailbox
4. Excellent communication skills and personable interaction
5. Experience in hospitality, retail, or service sectors
6. High energy and positivity throughout the day

What will you get?

1. Opportunity to work with a passionate, friendly team
2. Contribute to company growth and direction
3. Challenging role with growth opportunities

Additional benefits include:

• 25 days holiday plus your Birthday off, with options to buy/sell holidays
• 24 hours volunteer time annually
• Sabbatical of up to 12 months after five years
• Free Healthcare cash plan and optional private healthcare
• Life assurance
• Up to 8% matched pension scheme
• Retail discounts and cashback
• 26 weeks fully paid maternity leave
• Interest-free loans up to £2000 for learning or passions