Lounge Services Team Member Host - PART TIME - Manchester Airport

Swissport; Manchester; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player in hospitality is looking for a dedicated Lounge Host to join their dynamic team at Manchester Airport. In this part-time role, you will ensure that guests have an energizing experience, providing exceptional customer service and maintaining high standards of cleanliness. Your responsibilities will include welcoming guests, managing food and beverage offerings, and assisting with back-of-house operations. This is a fantastic opportunity for individuals seeking flexible hours and a chance to grow within the aviation industry, all while being part of a supportive team committed to excellence.

Benefits

Free parking during shifts

Food safety training

Employee recognition schemes

Free meals and drinks during shifts

Uniform provided

Pension scheme

Employee assistance program

Retail discounts

Discounted access to lounges

Potential transfers within the lounge network

Qualifications

• Experience in hospitality or customer service with high customer interaction.
• Excellent communication skills, both written and verbal.

Responsibilities

• Providing a warm welcome and efficient check-in for guests.
• Ensuring food and beverage offerings are well-presented and available.

Skills

Customer Service

Communication Skills

Numerical Skills

Computer Literacy

Flexibility

Education

Experience in Hospitality

Food Safety Training

Tools

Microsoft Office

Payment Systems

Job description

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Job Title:

Lounge Host Agent

Company:

Aspire Executive Lounges

Location:

Manchester Airport

Contract Type:

Part Time

Hours:

30 hours per week, between Monday – Sunday (shift work)

Salary:

£12.60 per hour

Introduction of a Night Shift Allowance of 0.60ph with effect 1st Jan payable for hours worked between 11pm and 6am.

An increase in the above Night Shift Allowance of 0.15ph from 1st May 2025 – taking it to 0.75ph.

About the Company:

At Swissport we are Aspire Executive Lounges. With more than 35 years of award-winning hospitality experience, we are Europe’s largest brand of executive lounges serving over 5 million customers worldwide within 80 lounges, accommodating over 14,000 guests per day.

About the Role:

As a Lounge Host, you will report to the Team Leader and be a key member of the team ensuring guest expectations are met and exceeded, leaving our lounges feeling Welcome, Relaxed & Energised.

Responsibilities

Key Responsibilities:

All hosts will be multi-skilled and operate throughout the lounge:

Reception:

• Providing a warm and friendly welcome, efficient check-in, and setting the scene for an energising experience.
• Answering questions and directing guests to appropriate lounge areas.
• Managing capacity during peak times to optimise guest throughput.
• Wishing guests farewell to encourage return visits.

Food and Beverage:

• Ensuring food and beverage offerings are available and well-presented.
• Maintaining cleanliness in self-service and bar areas.
• Preparing food following sessional menu guidelines, including vegetarian and vegan options.
• Engaging with guests while serving drinks and providing dietary information.
• Replenishing stock as needed.

General Host:

• Clearing and cleaning tables after guests leave.
• Maintaining high standards of cleanliness and organisation.
• Responding to guest inquiries with high-quality customer service.

Back of House:

• Assisting with stock delivery and rotation.
• Following recycling procedures.
• Loading/unloading dishwashers.
• Restocking crockery and dishes.
• Upholding high hygiene standards.

Additional reasonable requests from local leadership may be part of your role. The scope may vary depending on location and customer needs.

Qualifications:

• Experience in hospitality or customer service with high customer interaction.
• Excellent communication skills, both written and verbal.
• Good numerical skills and attention to detail.
• Computer literacy, including payment systems and Microsoft Office.
• Ability to work as part of a team or independently.
• Flexibility to follow processes and adapt as needed.
• Additional language skills are desirable.
• Availability to work shifts between 03:30 – 21:00, 7 days a week.

Benefits:

• Free parking during shifts.
• Food safety training and qualifications to FSA Level 2.
• CPD opportunities through the Aspire Hospitality Academy.
• Employee recognition schemes.
• Free meals and drinks during shifts.
• Uniform provided.
• Swissport pension scheme with optional contributions.
• 24-hour employee assistance program.
• Retail discounts varying by airport outlet.
• Discounted access to Aspire lounges for family and friends.
• Potential transfers within the lounge network.

Join Swissport and be part of a team committed to delivering excellent customer service and aviation operations. We welcome applicants seeking flexible or career growth opportunities in the aviation industry.

Swissport is an equal opportunity employer committed to diversity and inclusion.