Host

KERB; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

KERB is seeking a Host for its new venue in Spitalfields Market. The role involves delivering exceptional hospitality, managing guest interactions, and collaborating with teams to enhance customer experiences. Candidates should possess a passion for guest service and ideally have experience in similar settings. Join a dynamic and inclusive team committed to exceptional service.

Benefits

Generous F&B discount

CODE app membership

Employee Assistance Program

Perks at Work discounts

25 days holiday + birthday day off

Qualifications

• Previous experience in a customer-facing role.
• Passion for exceptional hospitality.
• Willingness to assist in various operational areas.

Responsibilities

• Handling reservations and ensuring customer flow.
• Maintaining strong knowledge of food and beverage offerings.
• Providing exceptional hospitality and effective communication.

Skills

Exceptional Hospitality

Guest Experience

Communication

Tools

Design My Night

Job description

Department: Venue Team

Location: Spitalfields, London

Compensation: £13.85 / hour

Description

As a rapidly growing business, we are hiring for a new and exciting venue concept in the heart of Spitalfields Market. As a Host, you'll be at the heart of providing exceptional hospitality, making sure our guests have an amazing time with top-notch service. You'll also spend your time on the floor engaging in conversation with our guests, taking drink orders, spreading great vibes, and creating unforgettable experiences. You'll work closely with our collaborative and people-centric management and supervisory team to keep everything running smoothly in both the front and back of the house areas. If you’d like to be part of a dynamic, hard-working but people-centric team, a role as a Host at KERB could be for you!

What you'll be doing

• Handling reservation administration on Design My Night as required.
• Assisting the management team in ensuring that customer flow in and out of the venue is as smooth as possible.
• Maintaining a strong knowledge of the food and beverage offering at the venue and making recommendations to guests based on their preferences.
• Providing exceptional hospitality and ensuring effective communication with Traders and colleagues.
• Collaborating with all teams within the venue to deliver fantastic events and service, including bar and floor teams, Traders and external stakeholders.
• Seating and assisting customers with various requests, queries, and complaints/issues, and escalating to a line manager when necessary.
• Taking direction from senior members of the team while also using your judgment to complete tasks effectively and maintain a calm and professional approach in a busy environment.
  
  

What you'll bring to KERB

• Previous experience of working in a customer facing role with a strong focus on guest / customer experience and service, Ideally in a high-volume environment but this isn’t essential!
• A passion for ‘Exceptional Hospitality’ and facilitating great guest experiences
• A willingness to rolling up your sleeves and pitch in from time to time on non-designated areas of the business - particularly on site
• Experience of working with Design my Night or other reservation systems desirable
  
  

What you'll get by joining KERB

• Generous F&B discount across KERB food and drinks
• CODE app membership
• Access to Employee Assistance Program (Hospitality Action)
• Perks at Work discounts
• 25 days holiday (excluding bank holidays) + birthday day off
• London Living Wage and Disability Confident Committed employer
• A Best Companies accredited employer

Diversity & Inclusion
As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.