Apartment Host

The Hoxton; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A vibrant hotel in the heart of Shepherd’s Bush seeks an outgoing Apartment Host to enhance guest experiences. This role requires managing logistics and ensuring a welcoming environment, fostering a collaborative team spirit while providing exceptional service to guests. Enjoy competitive pay, career progression opportunities, and various perks.

Benefits

Competitive salary up to £16/hour

28 days holiday

Health cash plan

Free night at The Hoxton

Discounts across Ennismore brands

Opportunities for career progression

Extra leave for volunteering

Qualifications

• Experience in a busy Front of House role.
• Aiming to leave guests with a memorable experience.
• Highly organized, able to multitask and adapt quickly.

Responsibilities

• Provide a welcoming and memorable experience for guests.
• Manage meeting room logistics and maintenance.
• Collaborate with the hotel team to deliver excellent experiences.

Skills

Guest wellbeing

Team player

Relationship-building

Attention to detail

Job description

The Hoxton Shepherd’s Bush is our fourth London Hoxton, located in the heart of Shepherd’s Bush, an eclectic and diverse neighborhood. It features 237 playfully designed bedrooms, an all-day restaurant - Chet’s serving Thai-American comfort food, a large open lobby with vintage seating, cozy corners, a central wraparound bar, and terrace. The hotel is ideally situated for exploring West London.

About Chet’s: A Thai-Americana spot combining fragrant flavors and smoky textures of Thailand with comforts from the classic American diner.

We’re seeking an outgoing Apartment Host to join our team. If creating unforgettable guest experiences excites you, this role is for you. The Apartment is part of our Group, Meetings, and Events spaces, managed by our Sales and F&B departments.

Job Description

What you’ll do…

1. Provide a welcoming and memorable experience for guests, from a warm Hoxton welcome to assisting with questions and requests.
2. Manage meeting room logistics, knowing who’s who and what’s what.
3. Maintain the meeting room area, ensuring proper setup and tidiness at all times.
4. Oversee meeting room maintenance, billing, and smooth check-in/check-out for events.
5. Ensure food and beverage service in the space is top quality and guests’ needs are met.
6. Collaborate with the hotel team to deliver excellent guest experiences from arrival to departure.
7. Handle administrative tasks such as expenses, lists, and stationary orders.
8. Utilize tech equipment confidently, and be willing to learn new systems.

Qualifications

What we’re looking for…

• Experience in a busy Front of House role, with a genuine care for guest wellbeing.
• Individuals seeking a place to be themselves; no suits required.
• A passion for hospitality—whether drinks, meals, events, or overnight stays.
• Aiming to leave guests with a memorable experience.
• Team players who leave egos at the door and get things done.
• Open to trying new things and doing things differently.
• A friendly, humorous personality that enjoys good company.
• A collaborative team spirit that supports and supports each other.
• Highly organized, able to multitask, prioritize, and adapt quickly.
• Intuitive understanding of guest needs before they express them.
• Strong relationship-building skills that attract others to work with you.
• Attention to detail and a commitment to quality work.

Additional Information

What’s In It For You…

• Competitive salary up to £16/hour including TRONC.
• 28 days holiday (including bank holidays), pension, and life insurance.
• Health cash plan supporting physical & mental wellbeing.
• Confidential support hotline and mental health first aiders.
• Retail & hospitality perks through our partners.
• Free night at The Hoxton and a meal for two upon starting.
• Free shift meals.
• Discounts across Ennismore brands for you and family.
• Annual free night at The Hoxton and milestone bonuses.
• Opportunities for career progression within a global family.
• Training, learning academies, and development programs.
• Extra leave for volunteering.
• Team events, from drinks to bi-annual parties.
• Enhanced family leave options.
• Diversity and inclusion events to learn and celebrate.