First Class Lounge Host

Sodexo; Hounslow; On-site; GBP 40,000 - 60,000; Full time

Job summary

Sodexo Live! is seeking a First Class Lounge Host at Cathay Pacific Terminal 3 Heathrow Airport. This role involves providing exceptional customer service, maintaining service standards, and ensuring a smooth operation in the lounge environment. Ideal candidates will have previous hospitality experience and excellent communication skills, keen attention to detail, and the ability to work effectively in a team.

Benefits

Employee benefits, rewards, and recognition

Qualifications

• Previous experience in a hospitality role is essential.
• Knowledge of food safety and COSHH is advantageous.

Responsibilities

• Present the menu to customers and ensure service standards are maintained.
• Ensure timely and accurate delivery of orders.
• Accommodate customers' needs and questions.

Skills

Customer Service

Attention to Detail

Teamwork

Communication Skills

Job description

About the Role

First Class Lounge HostatCathay Pacific Terminal 3 Heathrow Airport

We're experience makers.

And food fanatics. Andwe're hiring.

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we'll give you all you need to thrive. Because at Sodexo Live! We're so much more.

Be part of something greater.

You must be able to provide 5 years working history and 5 years address.

Sodexo reserve the right to close this advert early if we are in receipt of a high number of applications.

Package Description

• £13.10 hourly rate
• 37.5 hours contract
• 4 on and 2 off pattern (2 early and 2 late)
• Many employee benefits, rewards and recognition.

Main Responsibilities

• To be able to present the menu to customers and is familiar to all dishes.
• To ensure that Service Standards and Procedures are always followed.
• To ensure all counters are set up to the agreed standard and specification.
• To ensure that a ready supply of all service items is always available, liaising with Chefs and back of house staff to ensure a smooth, efficient service to our customers.
• To ensure timely and accurate delivery of orders
• To ensure the dining area is kept clean.
• To provide refills of water and other beverages
• To be able to accommodate customers' needs and questions.

Additional Responsibilities

• To attend all location meetings as required.
• To show commitment to company values in all aspects of your role.
• To act as a positive ambassador for the business.
• To attend to any reasonable request made by the client or Sodexo Management.
• To co-operate with all team members and undertake duties in the kitchen / service areas as requested to ensure an efficient and effective service is always delivered.
• To follow objectives set by management and use the training given when necessary.

The Ideal Candidate

Essential

• Previous experience working in a hospitality role
• Excellent customer service
• The ability to prioritise and have an eye for detail
• Knowledge of food safety and COSHH (advantageous)
• Good communication skills - written and verbal
• The ability to demonstrate great team work
• The ability to follow instructions

Desirable

• Lounge experience

About The Company

Sodexo Live!

We're Experience Makers.
And go-getters, fanatic foodies, and community pillars.

AtSodexo Live!build a career where everyday' is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we'll give you all you need to thrive.
We Belong to a team that feels like family,ACT with purpose and be inclusive, Thrive in our career, while able toBe Live in the moment creating exceptional memories.

After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.
Because at Sodexo Live!we're so much more.

Be part of something greater

Why choose Sodexo Live! -

At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won't just craft the moment you'll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.

Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles.

Other venues in the UK include, Fulham FC, the ACC Liverpool, and Edinburgh's magnificent Signet Library.

Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That's why we are proud to focus on people's essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.