Host

Chessington World of Adventures Resort; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25% discount in on-site shops & dining

40% discount on Lego

Merlin Magic Pass - 20 free tickets

Job summary

Chessington World of Adventures Resort is seeking a Senior Host to lead our Freestyle refill stations, vending operations and Paw Patrol Gift Shop. You’ll drive sales, maintain retail standards and ensure top‑tier guest service in a fast-paced attraction environment.

The role requires 18+ and full-time availability, including weekends and bank holidays. Benefits include Merlin discounts, staff training and ongoing development opportunities.

Qualifications

• Must be 18+ and available full time, weekends and bank holidays.
• Experience in retail, hospitality or guest services.
• Ability to lead a team in a fast-paced attractions environment.

Responsibilities

• Lead Freestyle refill stations, vending operations and Paw Patrol Gift Shop to high standards.
• Drive sales and guest satisfaction while maintaining stock levels and presentation.
• Ensure health & safety and cleanliness across all guest-facing areas.

Skills

Retail leadership

Guest service

Stock control

Tools

POS system

Job description

Here at Chessington World of Adventure, we’re looking for a passionate and proactive Senior Host to lead our Freestyle refill stations, vending operations and Paw Patrol Gift Shop. This is a fantastic opportunity for an experienced Retail Supervisor, Team Leader or Hospitality Supervisor to take ownership of a high‑profile guest‑facing operation within a fast‑paced attractions environment. You’ll lead by example, supporting and motivating colleagues while driving sales, maintaining excellent retail standards, managing stock levels and ensuring every guest receives outstanding customer service. You’ll play a key role in delivering exceptional guest experiences, maximising revenue and maintaining high standards of cleanliness, presentation and health & safety. If you have experience in retail operations, hospitality, customer service, team leadership, stock management and guest experience, and thrive in a fast‑paced environment, we’d love to hear from you.

• Must be over the age of 18.
• Must be Full Time and fully flexible, able to work weekends and bank holidays as required.
• Previous retail experience is desired. Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel.
• 25% discount in our on‑site retail shops and restaurants.
• 40% discount on Lego.
• Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world.
• Ongoing training and development opportunities.