Host

Atlas Workplace Services; City of Westminster; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Employee Ownership Trust (EOT)

Job summary

Atlas Workplace Services seeks a professional Host for a prestigious Head Office in South London. You will be the first point of contact, supporting facilities operations, hospitality services, client requests, and maintenance coordination to ensure a welcoming, high-quality workplace.

The role includes meeting room setup, catering coordination, and supplier liaison, with emphasis on safety, compliance, and excellent customer service. A proactive, team-oriented approach is valued.

Qualifications

• Proven customer service experience in a front-facing role.
• Strong verbal and written communication skills.
• Good organisational abilities and attention to detail.

Responsibilities

• Prepare and set up meeting rooms and event spaces to a high standard.
• Support hospitality services and catering arrangements on site.
• Coordinate reactive and planned maintenance with clients and contractors.
• Monitor PPMs and maintain CAFM records; process quotations and purchase orders.
• Deliver a professional, client-focused service and maintain a welcoming workplace.

Skills

Customer service

Communication

Administration

IT literacy

Education

GCSE Maths & English

Equivalent qualification

Tools

MS Word

MS Excel

CAFM system

Job description

We are looking for a professional and customer-focused Host to join our team at a prestigious Head Office location in South London. This is a varied and rewarding role that sits at the heart of the workplace experience, supporting facilities operations, hospitality services, client requests, and maintenance coordination across the site. As the first point of contact for many workplace activities, you'll play a key role in ensuring meeting spaces, events, facilities services, and customer requests are delivered to an exceptional standard.

Hospitality & Workplace Experience

• Prepare and set up meeting rooms and event spaces, ensuring all room layouts, equipment, hospitality requirements, and catering arrangements are delivered to a high standard and ready ahead of scheduled bookings.
• Support hospitality services across the site, including managing allergen requirements, maintaining presentation standards, replenishing refreshment stations, and ensuring meeting spaces are reset and ready for the next user.

Facilities Coordination

• Coordinate reactive and planned maintenance activities, liaising with clients, operational teams, and subcontractors to ensure works are completed safely, on time, and in line with SLAs.
• Monitor statutory and non-statutory PPMs, maintain accurate CAFM records, process quotations and purchase orders, manage contractor documentation, and provide regular updates to stakeholders to support compliant and efficient service delivery.

Customer Service & Relationships

• Deliver a professional, client-focused service at all times, building positive relationships with customers, colleagues, and contractors while promoting a welcoming and high-quality workplace experience.

Compliance & Administration

• Ensure compliance with information security, data protection, and company procedures, maintaining accurate records and escalating any health and safety concerns where appropriate.
  GCSE in Maths and English or Equivalent
• Manual Handling
• Accredited Health and Safety qualification e.g. IOSH Working Safely or equivalent (Desirable)
• Suspicious post and package awareness
• COSHH Awareness

Knowledge, Skills and Experience for this role

• Experience of working within post rooms, mail services, reception or concierge services or client facing environments.
• Experience of working within a secure environment.
• Good customer service skills.
• Good interpersonal, verbal and written communication skills.
• Computer literate in Microsoft Word, Excel, and document management.
• Smart dress code.
• Ability to work under pressure and to deadlines.
  At Atlas Workplace Services, we believe great buildings start with great people. That's why we've reimagined facilities management to put people first-those who work in the spaces we care for, and those who deliver our services every day.

We're not just another FM provider - we're a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile. As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn't just about sharing in the company's performance; it's about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.