Soft Services Manager

Atlas; Doncaster; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Cycle to work scheme

Workplace pension

Learning and development

Job summary

Atlas is seeking a Soft Services Manager to oversee cleaning, security and maintenance in a fast-paced retail environment in Doncaster. You will lead onsite teams, manage day-to-day operations, and drive safety, quality, and continuous improvement while taking on Duty Manager duties on a rotating basis.

The role requires proven facilities management across services, strong people leadership, and budget oversight. IOSH/NEBOSH and SIA are desirable; UK work rights are required.

Qualifications

• Proven facilities management experience across cleaning, security, and maintenance.
• Strong people management skills with the ability to motivate and develop teams.
• Experience in HR, employee relations, and Health & Safety management.
• Ability to build and maintain client and stakeholder relationships.
• Budget management and financial oversight experience.
• Excellent organisational, problem-solving and resource management skills.
• Strong communication and reporting to senior stakeholders.
• Proficiency in Microsoft Office and general IT systems.
• Proactive, flexible approach with a positive, can-do attitude.
• Strong written communication for incident documentation.
• IOSH or NEBOSH qualifications are desirable.
• SIA Licence desirable.
• Must have existing legal right to work in the UK.

Responsibilities

• Leading, developing, and supporting cleaning, security, and maintenance teams.
• Managing day-to-day operations to ensure effective service delivery and site coverage.
• Maintaining high cleaning and security standards in line with contractual and regulatory requirements.
• Ensuring Health & Safety compliance, risk assessments, COSHH, and site procedures.
• Building and maintaining strong relationships with clients, retailers, contractors, and stakeholders.
• Supporting recruitment, training, performance management, and employee wellbeing.
• Managing rotas, staffing levels, absence, and holiday planning.
• Driving continuous improvement and operational efficiency.
• Supporting security operations, including CCTV, emergency planning, and SIA standards.
• Maintaining accurate records, reporting, and documentation.

Skills

Facilities management

Leadership

People management

Health & Safety

Budget management

Communication

Report writing

IT skills

Tools

Microsoft Office

Job description

• About The Role

  Location: Doncaster, DN45PH
  Salary: £38,000
  Hours Per Week: 35

  The Role - Soft Services Manager

  We are seeking a Soft Services Manager to oversee the daily delivery of facilities management services within a busy retail environment. You will be responsible for leading onsite cleaning, security, and maintenance teams, ensuring a safe, compliant, and high-quality service for clients, retailers, contractors, and visitors.

  This is a hands-on leadership role that requires a proactive and adaptable approach, maintaining high operational standards while driving continuous improvement across all service areas. The successful candidate will also undertake Duty Manager responsibilities on a rotating basis, including evenings and weekends.

  Key responsibilities include:

  • Leading, developing, and supporting cleaning, security, and maintenance teams.
  • Managing day-to-day operations to ensure effective service delivery and site coverage.
  • Maintaining excellent cleaning and security standards in line with contractual and regulatory requirements.
  • Ensuring compliance with Health & Safety legislation, risk assessments, COSHH, and site procedures.
  • Building and maintaining strong relationships with clients, retailers, contractors, and stakeholders.
  • Supporting recruitment, training, performance management, and employee wellbeing.
  • Managing rotas, staffing levels, absence, and holiday planning.
  • Driving innovation, continuous improvement, and operational efficiency.
  • Supporting security operations, including CCTV investigations, emergency planning, and compliance with SIA standards.
  • Maintaining accurate records, reporting, and operational documentation.

• About You

  The ideal candidate will have experience managing facilities services within a fast-paced environment and be confident leading multiple teams across cleaning, security, and maintenance functions.

  You will have:

  • Proven facilities management experience across cleaning, security, and maintenance services.
  • Strong people management skills with the ability to motivate, develop, and support teams.
  • Experience within HR, employee relations, and Health & Safety management.
  • The ability to build and maintain strong client and stakeholder relationships.
  • Financial and budget management experience.
  • Excellent organisational, problem-solving, and resource management skills.
  • Strong communication and presentation skills, including reporting to senior stakeholders.
  • Competency in Microsoft Office and general IT systems.
  • A proactive, flexible approach with a positive, can-do attitude.
  • Strong written communication skills for reports, presentations, and incident documentation.
  • IOSH or NEBOSH qualifications (desirable).
  • An SIA Licence (desirable but not essential).
  • We welcome applications from all suitably qualified candidates; however, please be aware that we are unable to sponsor work visas. All applicants must have an existing legal right to work in the UK.

  If you are an experienced facilities leader with a passion for service excellence, team development, and continuous improvement, we would love to hear from you.

• What makes this job amazing?

  • Full learning and support from Atlas to help you succeed in your role.
  • Financial wellbeing benefits via Stream – real-time access to earned wages and exclusive discounts at top retailers.
  • Career progression opportunities within a growing company.
  • Tailored learning and development support in areas that interest you.
  • Recognition programs, including our Stars of Atlas awards.
  • Cycle to work scheme and workplace pension.
  • A collaborative and supportive work environment where people value and help each other.
  • An opportunity to work in a fast-growing business with significant career advancement potential.

  Who are we?

  Atlas is a family of people drawn together by a passion for creating happiness in others.

  Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.

  Our Purpose

  To create happiness in ourselves and others

  We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.

  Our Values.

  We are a family

  Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we’re always there when it really matters. Whether it’s with practical help and support, or simply a mug of tea and a shoulder to cry on.

  Sharing makes us stronger

  Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible.

  Own your space

  You are Atlas. Don’t be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.

  Be honest. Always.

  Have the courage to do the right thing, even when no-one is watching. Whether it’s owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.

  Treat clients like our best friends

  If we’re a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what’s going on in our clients lives and pull out all the stops to make them feel happy.

  Start with Wow

  And never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if something doesn’t make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us.

  Don't just talk. Do.

  We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.