Hospitality Team Member: Bar, Reception & More

Youth Hostels Association (England & Wales); Manchester; Hybrid; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Staff accommodation

Job summary

YHA Manchester is seeking a Hospitality Team Member to join our friendly, international team. The role spans bar service, breakfasts, reception, and housekeeping with shifts from early morning to late evening.

This fixed-term contract runs October 2026 to October 2027, with a minimum of 16 hours per week and a welcoming, lively environment for students and travelers. Rate is £12.71 per hour for all staff, with staff accommodation available at £74.62 per week.

Qualifications

• Experience of working face to face with customers.
• Experience of working in a team - can help others to achieve a common goal.
• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines.
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties.
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it.
• Demonstration of our HEART values - they're part of everything we do, and we look for people who bring them to life in their everyday work.

Responsibilities

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

Skills

Customer service

Teamwork

Timekeeping

Flexibility

HEART values

Customer engagement

Job description

YHA Manchester is seeking a Hospitality Team Member to join our friendly, international team. The role spans bar service, breakfasts, reception, and housekeeping with shifts from early morning to late evening.

This fixed-term contract runs October 2026 to October 2027, with a minimum of 16 hours per week and a welcoming, lively environment for students and travelers. Rate is £12.71 per hour for all staff, with staff accommodation available at £74.62 per week.