Guest Experience Associate, Flexible Part-Time Hotel

easyHotel; Manchester; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Eye Test Vouchers

Bike to work scheme

Life Assurance scheme

Staff discount on hotel stay

Pension

Employee Assistance Programme

Job summary

easyHotel Manchester is seeking a Team Member to join our busy hotel on a part-time, permanent basis. You will be the first point of contact for guests, help with day-to-day operations, and support the guest experience to ensure smooth stays.

The role offers a competitive hourly salary of £12.71 with bonus potential, the chance to grow with an international brand, and benefits including pension, bike-to-work, eye tests, staff discounts, and employee assistance.

Responsibilities

• Happy with flexible working
• Support with day to day operations
• Be the first point of contact for the guest experience
• Dealing with guest queries and complaints
• Inspecting rooms and communicating to maintenance or housekeeping with any issues
• Ensuring positive guest experiences, resulting in 5* reviews
• Ensuring smooth process through Apaleo (hotel booking system)

Tools

Apaleo

Job description

easyHotel Manchester is seeking a Team Member to join our busy hotel on a part-time, permanent basis. You will be the first point of contact for guests, help with day-to-day operations, and support the guest experience to ensure smooth stays.

The role offers a competitive hourly salary of £12.71 with bonus potential, the chance to grow with an international brand, and benefits including pension, bike-to-work, eye tests, staff discounts, and employee assistance.