Hospitality Team Member

TN United Kingdom; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dynamic and fun environment as a hospitality team member at a leading leisure business. You'll be at the heart of customer service, ensuring a memorable experience for guests in our bars and restaurants. This role offers the chance to work in a fast-paced setting where your contributions matter. With a focus on teamwork and adherence to health and safety standards, you'll thrive in a supportive workplace that values your development and well-being. Enjoy a range of benefits, including flexible options tailored to your needs, while being part of a passionate team that delivers outstanding service.

Benefits

Private GP Helpline

Discount Portal

Tips and Service Charge

Hot Meals on Shift

Life Assurance

Employee Assistance Program

20% Discounted Gym Membership

Mental Health Support

Family-Friendly Policies

Health Cash Plan

Qualifications

• Bubbly personality with a passion for customer service.
• Ability to work night shifts and be an effective team player.

Responsibilities

• Provide excellent customer service in bars and restaurants.
• Prepare and serve food and drinks with high presentation standards.
• Ensure compliance with health and safety regulations.

Skills

Customer Service

Teamwork

Cash Handling

Food and Beverage Preparation

Health and Safety Compliance

Job description

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Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry?

We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants while following company procedures, processes, and health and safety and hygiene regulations.

Key skills and responsibilities include:

• Ensuring an exceptional standard of customer care while adhering to all company procedures, processes, and health and safety and hygiene regulations.
• Must be able to work night shifts.
• Being an effective team player who contributes to business improvement.
• Till operation and cash handling.
• Prepare and serve food and drinks, ensuring a high standard of presentation.
• Clearing tables of cutlery and glasses, etc., from customers, ensuring all items are washed/cleaned and stored correctly.

In return for your commitment, we offer an excellent salary, development opportunities, and a wide range of employee benefits—read more details below.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits, including:

• Company funded benefits
• Private GP helpline
• Discount portal for popular retailers, restaurants, leisure, and more
• Tips and service charge
• Hot meals on shift
• Life assurance
• Employee assistance program: A confidential helpline providing 24/7 advice and counseling whatever the issue
• 20% discounted gym membership
• Mental health support
• Family-friendly and well-being policies

Flexible benefits* are designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded)
• Critical illness cover
• Travel insurance
• Health Screening

Rewards, recognition, development, and events:

• Genting Academy "online learning portal"
• Long service awards
• Staff social fund
• Annual company Christmas present
• A range of social engagement activities, such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.