Hospitality Team Member - YHA London Central

YHA (England & Wales); London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading organization as a Hospitality Team Member in London. You'll provide exceptional customer service and support guests, ensuring a welcoming environment. Enjoy flexible hours and various staff benefits, including free hostel stays and discounts.

Benefits

10 nights free hostel stays per year

Access to staff discount and cash back portal

Free YHA Membership

Employee Assistance Program

Qualifications

• Experience working face to face with customers.
• Ability to manage varying pressures and prioritize tasks.

Responsibilities

• Providing great customer service and working on reception.
• Carrying out housekeeping duties and assisting in food preparation.

Skills

Customer Service

Teamwork

Timekeeping

Flexibility

Prioritization

Job description

Hospitality Team Member - YHA London Central

Join to apply for the Hospitality Team Member - YHA London Central role at YHA (England & Wales)

Hospitality Team Member - YHA London Central

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Join to apply for the Hospitality Team Member - YHA London Central role at YHA (England & Wales)

YHA (England & Wales) provided pay range

This range is provided by YHA (England & Wales). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Hospitality Team Member

YHA London Central

Permanent, flexible contract

24-42.5 hours per week

£12.21 per hour plus £1.20 London Living Allowance (applies to all, including those under the age of 21)

As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program
  
  

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Hospitality Team Member?

Required

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
  
  

What Skills and Experience do you need to be a Hospitality Team Member?

Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:

• Experience of working face to face with customers
• Experience of working in a team - can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
  
  

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Team Member

Keywords: Hospitality Assistant, Team Member, Hospitality Team Member

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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