Hospitality Team Member

Oak View Group; Lincoln; On-site; GBP 17,000 - 20,000; Part time

Job summary

Oak View Group is recruiting matchday staff for Lincolnshire to support hospitality and retail outlets across the stadium. Join our front of house team in a vibrant, fast-paced environment delivering great fan experiences.

Flexible shifts around home matchdays and stadium events. Pay £12.16-£14.40 per hour for ages 18+, with holiday pay; £8.97 for under 18. Previous customer service experience is valued.

Qualifications

• Experience in retail, hospitality or customer service is preferred.
• Strong communication and customer service skills.
• Ability to work in a fast-paced team environment.
• Positive, reliable and team-oriented mindset.
• Basic numeracy and comfortable handling transactions.
• Flexibility to work evenings, weekends and matchdays.

Responsibilities

• Provide exceptional service to fans at the stadium's retail and hospitality areas.
• Contribute to a positive matchday atmosphere.
• Operate tills and handle transactions accurately.
• Follow food safety and hygiene standards.

Skills

Retail experience

Hospitality experience

Customer service

Team player

Flexible hours

Job description

Oak View Group is reinventing the way the world comes together.

Driven by a passion to revolutionise the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary.

From inspired development to curated hospitality, from brand innovation to premium for all, OVG is setting new standards and redefining expectations for everyone.

About The Venue

OVG’s partnership in Lincolnshire marks a major step in enhancing the fan experience, with a clear focus on improving every aspect of matchday hospitality at this busy venue in Lincolnshire.

Through the transformation of food and beverage outlets, OVG is working closely with the club to introduce new menu options, reduce wait times, and deliver faster, higher quality service across the stadium. With a fans first philosophy, the partnership is focused on ensuring an exceptional matchday experience for every supporter.

Role Purpose

Join our matchday team within our front of house customer facing teams, supporting hospitality and retail outlets across the stadium. This is an excellent opportunity for individuals seeking flexible, casual work in a vibrant matchday environment.

We are hiring both retail and hospitality staff to support matchday operations at OVG Lincolnshire.

What We’re Looking For

• Previous experience in retail, hospitality, or customer service roles (hospitality or retail experience desirable)
• Strong communication and customer service skills
• Ability to work efficiently in a fast-paced team environment
• A positive, reliable, and team-oriented approach
• Basic numeracy and confidence handling transactions
• Flexibility to work evenings, weekends, and matchdays

What You’ll Be Doing

• Providing exceptional service to fans across the stadium’s retail and hospitality areas
• Contribute to a positive matchday atmosphere
• Operating tills and handling transactions accurately
• Following food safety and hygiene standards

Good to know

The pay rate is £12.16 - £14.40 for those aged 18 and over (depending on the role and experience), and £8.97 for those under 18, with rates inclusive of holiday pay. Shifts are flexible and are scheduled around home matchdays and stadium events.

Our Inclusion Commitments

OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we’d love to hear from you.

Employee Screening and Eligibility to Work

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.