Hospitality Team Member

Harrison Holidays; Arrochar; On-site; GBP 18,000 - 24,000; Full time

Job summary

Harrison Holidays in Arrochar, Scotland, is seeking a friendly Hospitality Team Member to join our service team and contribute to an exceptional guest experience. You will greet guests, take orders, serve meals and beverages, and help maintain a clean, welcoming dining area.

Responsibilities include assisting with event setup, handling payments accurately, and collaborating with kitchen and events staff to meet guest needs.

Qualifications

• Experience in customer service or hospitality.
• Experience in a bar or coffee shop is a plus.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet guests in a friendly manner and take orders.
• Serve meals and beverages with accuracy and courtesy.
• Clear tables and maintain a clean dining area.
• Handle cash transactions and process payments.
• Collaborate with kitchen and events staff to meet guest needs.
• Assist with setup and breakdown of events and promotions.

Skills

Customer service experience

Communication skills

Team player

Flexible hours

Fast-paced environment

Tools

POS system

Job description

Role Description:

Hospitality Team Member will be an integral part of our service team, contributing to the overall guest experience. This role requires a customer-focused approach, strong communication skills.

Duties will include:

Customer Service

• Greet guests in a friendly and welcoming manner.
• Anticipate and address guest needs to ensure a positive experience.

Food and Beverage Service

• Take food and beverage orders, ensuring accuracy and attention to special requests.
• Serve meals and beverages to guests in a timely and courteous manner.
• Clear tables and maintain a clean and organized dining area.

Cleaning and Maintenance

• Perform regular inspections of the facilities and surrounding areas for cleanliness and safety.
• Report any maintenance issues to the appropriate personnel.

Equipment Management

• Set up and arrange furniture and umbrellas.

Collaboration with Other Departments

• Collaborate with kitchen staff to relay guest preferences and dietary restrictions.
• Work as a team to ensure a seamless and enjoyable guest experience.

Event Support

• Assist in the setup and breakdown of events and functions.
• Coordinate with event planners to meet guest requirements.
• Provide support during special events and promotions.

Cash Handling

• Handle cash transactions accurately and responsibly.
• Process payments, issue receipts, and reconcile cash drawers.
• Any other duties as necessary to meet the needs of the Company.

Skills Required

• Experience in a customer service or hospitality.
• Ideally experience in a bar of coffee shop prior.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Our Values:

As an employer, we are committed to providing a supportive, fair and well-structured working environment. Our approach is shaped by our core values of Family, Sustainability, Integrity and Quality, and we reflect these in the way we support both the people we employ and the families we work with.

Family

We aim to create a respectful and welcoming atmosphere where our team members feel valued and included. We believe in loyalty, continuity and working together to ensure the best possible experience for the children and families we support.

Sustainability

We are mindful of our impact on the community and the environment. We work responsibly and encourage efficient use of resources, with a focus on creating long-term, positive outcomes for families and our wider surroundings.

Integrity

We are committed to transparency and honesty in all aspects of employment. We build trust through clear communication, doing what we say we will do, and maintaining professional, reliable working relationships.

Quality

We strive for high standards in the support we provide. We focus on doing the basics well, consistently, and are committed to providing the best possible experience for the child, the family and our staff. We invest in good training, safe practices and a positive culture where everyone can do their best work.