Receptionist

Houston & Hawkes; City Of London; On-site; GBP 32,000 - 43,000; Full time

Benefits offered by this job

Birthday off

Enhanced maternity/paternity/adoption

Contributory pension scheme

Life assurance

Employee Assistance Programme

CODE Hospitality membership

Foodie Socials

Career progression opportunities

Annual Summer Awards Party

Christmas Party

Job summary

Houston & Hawkes is seeking an experienced Reception & Hospitality Coordinator to join our client site in London. The role focuses on delivering a warm, professional welcome and ensuring all front-of-house and meeting-room services run smoothly.

You will manage calls, coordinate spaces, and support the hospitality team with beverage and guest service. Impeccable presentation and a can-do attitude are essential for success.

Qualifications

• Previous experience in reception, corporate hospitality, front of house or premium customer-facing environments.
• Confident welcoming guests and communicating with people at all levels.
• Immaculate personal presentation and exceptional attention to detail.
• Highly organized with ability to manage changing priorities throughout the day.

Responsibilities

• Provide a professional, warm and welcoming reception service for clients, guests and visitors.
• Manage incoming calls and switchboard duties efficiently and professionally.
• Ensure reception and front-of-house areas are presented and maintained throughout the day.
• Coordinate meeting rooms, ensuring spaces are prepared to an exceptional standard.
• Support the hospitality team with meeting-room service, including beverages and refreshments.
• Assist with meeting-room setup and reset for guest arrivals.
• Respond confidently to client and guest requests.
• Work with the hospitality team to provide a seamless reception and meeting-room experience.
• Maintain high standards of presentation, discretion and professionalism.

Skills

Warm & welcoming

Communication

Front of house

Team player

Job description

Reception & Hospitality Coordinator

£37,500 per annum | Monday to Friday | 40 hours per week

Exceptional welcomes. Impeccable service. Attention to every detail.

Houston & Hawkes is looking for an experienced Reception & Hospitality Coordinator to join our team at our prestigious client site on London.

This is a polished front-of-house role for someone who understands the importance of first impressions. You'll be at the heart of the client experience, providing a warm and professional welcome to guests while ensuring reception, meeting rooms and hospitality service run seamlessly throughout the day.

We're looking for someone with confidence, warmth and exceptional attention to detail - a natural host who enjoys looking after people and takes genuine pride in delivering an outstanding experience.

THE ROLE

• Provide a professional, warm and welcoming reception service for clients, guests and visitors.
• Manage incoming calls and switchboard duties efficiently and professionally.
• Ensure reception and front-of-house areas are beautifully presented and maintained throughout the day.
• Coordinate meeting rooms, ensuring spaces are prepared and presented to an exceptional standard.
• Support the hospitality team with meeting-room service, including the delivery of beverages and refreshments.
• Assist with meeting-room set-up and reset, ensuring every detail is ready ahead of guests arriving.
• Respond confidently and professionally to client and guest requests.
• Work closely with the wider hospitality team to provide a seamless experience across reception and meeting-room services.
• Maintain consistently high standards of presentation, discretion and professionalism.

ABOUT YOU

• Previous experience within reception, corporate hospitality, front of house or a premium customer-facing environment.
• A naturally warm and professional approach with excellent communication skills.
• Confident welcoming guests and communicating with people at all levels.
• Immaculate personal presentation and exceptional attention to detail.
• Highly organised, with the ability to manage changing priorities throughout the day.
• Comfortable supporting both reception and meeting-room hospitality.
• A genuine team player who takes ownership and pride in delivering exceptional service.

WHY JOIN HOUSTON & HAWKES?

You'll be joining an award-winning independent business that genuinely invests in its people, celebrates success and creates opportunities to develop.

• Your birthday off every year
• Enhanced maternity, paternity and adoption leave
• Contributory pension scheme
• Life assurance
• Employee Assistance Programme
• CODE Hospitality membership, giving you access to one of the UK's leading hospitality communities
• Foodie Socials - bringing our teams together to share new concepts, seasonal food and drink ideas and the creativity happening across Houston & Hawkes
• Ongoing learning, development and genuine opportunities for career progression
• Our Summer Awards Party - celebrating the people, achievements and successes across Houston & Hawkes
• An unforgettable Christmas Party - bringing the whole business together to celebrate the year in true Houston & Hawkes style

ABOUT HOUSTON & HAWKES

Houston & Hawkes is an award-winning independent caterer creating vibrant, creative and exceptional food and hospitality experiences across some of the UK's most prestigious client sites.

We're a Certified B Corp, recipient of the King's Award for Enterprise in Sustainable Development 2026 and proud to be ranked No. 14 in The Caterer's Best Places to Work in Hospitality.

If you have a natural flair for looking after people and understand how thoughtful, polished service can transform a guest experience, we'd love to hear from you.