Hospitality Team Lead | Elevate Guest Experience

SmartRecruiters, Inc.; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Life assurance

Pension scheme

Employee discounts

Wellbeing support

Training and development opportunities

Progression opportunities

Supportive team environment

Job summary

Aramark UK is seeking a Hospitality Team Lead to join our Stratford team and lead a hospitality crew to deliver outstanding guest experiences, while supporting day-to-day operations and maintaining high standards of food safety and service.

You will supervise, train, and coach staff, coordinate bookings and events, manage stock and wastage, and ensure health and safety compliance across shifts.

Qualifications

• Previous experience in hospitality, catering, or food service leadership.
• Strong communication and organisational skills.
• Hands-on approach with the ability to lead by example.
• Excellent customer service skills and attention to detail.
• Knowledge of food hygiene and health & safety practices.
• Flexible and reliable, with the ability to work a variety of shifts across the week.
• A team player with a positive and proactive attitude.

Responsibilities

• Leading and motivating a hospitality team to deliver excellent customer experiences.
• Supporting the day-to-day operation of hospitality and catering services.
• Ensuring food safety, health & safety, and company standards are consistently met.
• Assisting with staff training, induction, and ongoing coaching.
• Coordinating hospitality bookings and ensuring events are delivered to a high standard.
• Managing stock, ordering, and controlling wastage where required.
• Handling customer feedback professionally and resolving issues effectively.
• Supporting management with operational and administrative duties.

Skills

Hospitality leadership

Communication skills

Organisational skills

Customer service excellence

Food hygiene knowledge

Job description

Aramark UK is seeking a Hospitality Team Lead to join our Stratford team and lead a hospitality crew to deliver outstanding guest experiences, while supporting day-to-day operations and maintaining high standards of food safety and service.

You will supervise, train, and coach staff, coordinate bookings and events, manage stock and wastage, and ensure health and safety compliance across shifts.