Hospitality Switchboard Agent | Flexible Shifts

Hilton; Greater London; Sur place; GBP 11 000 - 19 000; Plein temps

Avantages offerts par ce poste

Flexible shifts

Competitive pay

Instant pay access

Free meals

28 days holiday

Mental health resources

Crisis Concierge

Résumé du poste

Hilton in the United Kingdom is seeking a Casual Switchboard Operator to welcome guests with a bright, friendly phone presence, delivering memorable hospitality experiences and supporting daily tasks.

This role requires providing exceptional phone support, staying up to date on hotel services, assisting with emergency communications, using PBX and digital tools, and contributing to a positive, high‑energy guest experience across the shift.

Qualifications

• A passion for spreading the light and warmth of Hospitality; Integrity, Leadership, Teamwork, ownership.

Responsabilités

• Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
• Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
• Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
• Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations

Description du poste

Hilton in the United Kingdom is seeking a Casual Switchboard Operator to welcome guests with a bright, friendly phone presence, delivering memorable hospitality experiences and supporting daily tasks.

This role requires providing exceptional phone support, staying up to date on hotel services, assisting with emergency communications, using PBX and digital tools, and contributing to a positive, high‑energy guest experience across the shift.