Guest Experience Specialist - Flexible Shifts & Perks

Hilton; Cobham; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Flexible shifts

Competitive pay - £12.84 per hour + 1%

Instant pay access

Free meals on duty

Generous holiday allowance

Mental health resources

Crisis Concierge

Job summary

Hilton is hiring a Casual Guest Service Agent in Cobham. You will warmly welcome guests, manage check-in/check-out, and collaborate across Front Office and Food & Beverage to deliver memorable stays.

We offer flexible shifts, competitive hourly pay of £12.84 plus service charge, instant pay access, free meals on duty, generous holiday allowance, and wellbeing resources. Join our award-winning team and help guests feel cared for from arrival to departure.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Greeting guests and completing check-in, verifying details, and providing welcome materials.
• Process guest check-out, verify charges, handle payments, and issue receipts.
• Provide hotel and local knowledge to assist guest inquiries.
• Promote hotel services and up-sell to maximize revenue.
• Work across Front Office and Food & Beverage as needed, maintaining high standards of service.
• Adhere to hotel security, fire regulations and health and safety guidelines.
• Respond to guest requests with care and urgency and manage messages effectively.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Job description

Hilton is hiring a Casual Guest Service Agent in Cobham. You will warmly welcome guests, manage check-in/check-out, and collaborate across Front Office and Food & Beverage to deliver memorable stays.

We offer flexible shifts, competitive hourly pay of £12.84 plus service charge, instant pay access, free meals on duty, generous holiday allowance, and wellbeing resources. Join our award-winning team and help guests feel cared for from arrival to departure.