Hospitality Support Supervisor

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Hospitality Support Supervisor to enhance guest experiences at iconic venues. In this dynamic role, you will collaborate with management and the operations team to ensure flawless service and exceptional food and drinks. Your responsibilities will include serving food and drinks, maintaining cleanliness, and building strong client relationships. This position offers a unique opportunity to contribute to a vibrant team culture while delivering high-quality hospitality. If you are passionate about customer service and thrive in a fast-paced environment, this role is perfect for you!

Qualifications

• Minimum 1 year experience in a hospitality supervisory role.
• Excellent communication skills, both internally and externally.
• Ability to work autonomously or in a team.

Responsibilities

• Monitor and serve food and drinks to guests with a focus on presentation.
• Ensure cleanliness and readiness of hospitality areas.
• Provide exceptional customer service with efficiency and a smile.

Skills

Customer Service

Communication Skills

Teamwork

Initiative

Adaptability

Problem Solving

Ability to Work Under Pressure

Job description

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As a Hospitality Support Supervisor you would be working closely with the Hospitality Manager and Deputy Hospitality Manager based on site in one of our iconic venues, supporting the operations team, talented chefs and target driven sales people to deliver flawless service and exceptional food and drinks.

Hospitality Support Supervisor will build strong relationships with their clients, understanding a brief and executing every detail with continuous quality and a human touch.

WHAT WILL KEEP YOU BUSY:

• Monitoring and serving all food and drinks to customers/clients/guest and clearing throughout the event.
• Ensuring that there is clean furniture, dining tables and chairs available for the guests and ensuring presentation is at the forefront of everything you do.
• Prepare all hospitality food and beverage requests offered to customers/clients/guest in designated meeting spaces in a presentable manner.
• To be able to work without supervision and take initiative over duties and tasks without being directed.
• To serve our guests with the highest level of customer service with maximum speed, efficiency and always with a smile.
• To work on licenced bars serving alcoholic beverages
• To be able to use coffee machines
• Assist with the ordering and deliveries as required
• Preparation of all hospitality requirements ensuring all items are available and if not reporting this to your line manager
• Ensuring that any linen hired, and equipment hired for an event is counted and packed away for collection after the event.
• Ensuring hospitality rooms are left clean and tidy

Job Description

As a Hospitality Support Supervisor you would be working closely with the Hospitality Manager and Deputy Hospitality Manager based on site in one of our iconic venues, supporting the operations team, talented chefs and target driven sales people to deliver flawless service and exceptional food and drinks.

Hospitality Support Supervisor will build strong relationships with their clients, understanding a brief and executing every detail with continuous quality and a human touch.

WHAT WILL KEEP YOU BUSY:

• Monitoring and serving all food and drinks to customers/clients/guest and clearing throughout the event.
• Ensuring that there is clean furniture, dining tables and chairs available for the guests and ensuring presentation is at the forefront of everything you do.
• Prepare all hospitality food and beverage requests offered to customers/clients/guest in designated meeting spaces in a presentable manner.
• To be able to work without supervision and take initiative over duties and tasks without being directed.
• To serve our guests with the highest level of customer service with maximum speed, efficiency and always with a smile.
• To work on licenced bars serving alcoholic beverages
• To be able to use coffee machines
• Assist with the ordering and deliveries as required
• Preparation of all hospitality requirements ensuring all items are available and if not reporting this to your line manager
• Ensuring that any linen hired, and equipment hired for an event is counted and packed away for collection after the event.
• Ensuring hospitality rooms are left clean and tidy

Qualifications

• Minimum 1years experience in a hospitality environment in a supervisory role.
• Excellent communication skills, internally and externally.
• Supportive team player.
• Ability to work under pressure.
• Takes the initiative
• To provide excellent customer service.
• The ability to work autonomously or within in a team.
• Being able to adapt to different working conditions
• Always having a positive attitude
• To be able to solve any customer service-related problem.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.