Hospitality Supervisor — Lead Guests, Flexible Hours

Wadworth; Stourton; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Training & development

Career progression

Discount: food

Accommodation available

Tips

Flexible hours

Cycle to Work

Enhanced parental leave

Double pay on Christmas Day

Wagestream

Recognition program

Job summary

Wadworth's Spread Eagle Inn in Wiltshire is seeking a confident Supervisor to lead the team and support the day-to-day operation of the pub. You will play a key role in ensuring exceptional customer service, supporting team performance and helping to create the welcoming atmosphere that keeps our customers coming back.

This is a fantastic opportunity for someone looking to develop their leadership skills and take the next step in their hospitality career.

Qualifications

• Previous hospitality experience is essential.
• Experience in a supervisory or team leader role is advantageous.
• You'll be passionate about customer service and leadership.

Responsibilities

• Lead by example to deliver outstanding customer service across shifts.
• Support the management team with day-to-day pub operations.
• Supervise shifts and ensure smooth service across all areas.
• Coach, support and motivate team members to high standards.
• Handle customer inquiries and resolve issues professionally.
• Assist with stock control, cash handling and compliance.
• Maintain high standards of cleanliness, presentation, safety and service.
• Take ownership of tasks and help drive pub success.

Skills

Customer service orientation

Leadership

Team supervision

Hospitality experience

Job description

Wadworth's Spread Eagle Inn in Wiltshire is seeking a confident Supervisor to lead the team and support the day-to-day operation of the pub. You will play a key role in ensuring exceptional customer service, supporting team performance and helping to create the welcoming atmosphere that keeps our customers coming back.

This is a fantastic opportunity for someone looking to develop their leadership skills and take the next step in their hospitality career.