Hospitality Supervisor: Lead Events, Service & Team

Baxterstorey Uk; England; On-site; GBP 29,000 - 35,000; Full time

Job summary

Baxterstorey Uk is seeking a Hospitality Supervisor to oversee on-site operations, working with the management team, chefs and service staff to deliver flawless events and exceptional food and drinks.

The role focuses on client relationship building, understanding briefs, and executing details with quality and a human touch, while ensuring standards and health and safety compliance across events.

Qualifications

• Minimum 2 years experience in people management.
• Excellent product knowledge (food/beverage).
• Experience in running fine dining events.
• Leads by example by always acting professional.
• Excellent communication skills.
• Takes the initiative.
• Excellent time management.
• Supportive / Team player.
• Strong presentation skills.
• Excellent customer care skills.

Responsibilities

• Play an integral role in the successful delivery of events across the site.
• To train or provide training to the staff so to ensure they operate in accordance with the department's standards including any casual labour that may be required.
• To monitor daily, the standards achieved in your department and report to your line managers any areas of concerns.
• To liaise with key people in all necessary areas (kitchen, events, Cafe, etc…) of the business to ensure the provision of food and service is consistent and in line with menu/standards pre-agreed.
• To meet clients on arrival making sure that the event is as they require and ensuring that any on the day changes are passed on to the relevant people where necessary
• To deal effectively and courteously with customer complaints, and to refer all complaints to the line manager, if necessary.
• To carry out regular checks of the events areas for maintenance, housekeeping and other health and safety issues. Report to the line manager.
• To ensure in house accounting policies are adhered to and monitor food and beverage control, including performing stock take.
• To ensure the department/team's compliance within Searcys cash handling and cashing up procedures and that any discrepancies are reported immediately to your line manager.
• Responsible in monitoring staff time sheets are filled correctly.

Skills

Food & beverage knowledge

Communication skills

Time management

Team player

People management

Job description

Baxterstorey Uk is seeking a Hospitality Supervisor to oversee on-site operations, working with the management team, chefs and service staff to deliver flawless events and exceptional food and drinks.

The role focuses on client relationship building, understanding briefs, and executing details with quality and a human touch, while ensuring standards and health and safety compliance across events.