Hospitality Supervisor: Elevate Guest Experience

The Ivy Collection; Birmingham; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive Industry pay

Management Career Development Program

Extra holiday allowance (up to 5 extra

Staff discount 50%

Gift voucher for career anniversaries

Refer and Friend Bonus

Discounts at 100s of retailers

Job summary

The Ivy Collection is hiring a Restaurant Supervisor in Birmingham to support daily restaurant operations with a focus on delivering outstanding guest experiences. You will lead a team, uphold service standards, and collaborate with the kitchen to ensure smooth service.

We seek a solution‑driven, team‑oriented professional with at least 1 year of supervisory experience and a commitment to service excellence.

Qualifications

• Minimum 1 year of supervisory experience in a restaurant.
• Strong customer service and team leadership skills.
• Ability to train and develop staff and work under pressure.

Responsibilities

• Support the seamless running of the restaurant by delivering highly efficient service.
• Maintain standards and anticipate guest needs.
• Establish and maintain good relationships with the restaurant team and kitchen brigade.
• Conduct training and development within the department and take appropriate action.
• Report to the Restaurant Manager.

Skills

Customer service

Team leadership

Training & development

Problem solving

Job description

The Ivy Collection is hiring a Restaurant Supervisor in Birmingham to support daily restaurant operations with a focus on delivering outstanding guest experiences. You will lead a team, uphold service standards, and collaborate with the kitchen to ensure smooth service.

We seek a solution‑driven, team‑oriented professional with at least 1 year of supervisory experience and a commitment to service excellence.