Hospitality Supervisor — Lead Service & Team Training

Ivy Restaurants Ltd; Birmingham; Hybrid; GBP 13,000 - 18,000; Full time

Benefits offered by this job

Competitive pay (Hourly + Tronc)

Management Career Development Program

Extra holiday allowance

50% staff discount

Gift vouchers for anniversaries

Refer a Friend Bonus

Retail and lifestyle discounts

Guaranteed 20 hours minimum contract

Job summary

The Ivy Collection is seeking a Restaurant Supervisor to help run our venues with efficiency and excellence. You will lead the front-of-house team, maintain service standards, and build strong working relationships with the kitchen brigade.

You should bring 1+ years of supervisory experience, a guest‑first attitude, and a collaborative approach to training and development. The Ivy Collection is an equal opportunity employer.

Qualifications

• Minimum 1 year experience in a supervisory/restaurant role.
• Strong customer service and leadership skills.
• Ability to train and develop staff.

Responsibilities

• Support the seamless running of the restaurant with high service standards.
• Maintain guest focus and anticipate guest needs.
• Lead training and development within the department and report to the Restaurant Manager.

Skills

Team player

Customer service

Training

Decision making

Job description

The Ivy Collection is seeking a Restaurant Supervisor to help run our venues with efficiency and excellence. You will lead the front-of-house team, maintain service standards, and build strong working relationships with the kitchen brigade.

You should bring 1+ years of supervisory experience, a guest‑first attitude, and a collaborative approach to training and development. The Ivy Collection is an equal opportunity employer.