Hospitality Supervisor

Aramark Northern Europe; Stevenage; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading hospitality service provider in the United Kingdom is seeking a Hospitality Supervisor to manage catering operations across multiple locations in Stevenage. The ideal candidate will have 1-2 years of supervisory experience, strong customer service skills, and the ability to resolve operational issues effectively. This role offers a dynamic working environment and room for professional growth.

Benefits

Free meals during your shift

Free on-site parking

Access to an employee benefits portal

Online GP services

Apprenticeship schemes for career development

Qualifications

• 1-2 years' experience in a similar supervisory or hospitality role.
• Strong customer service skills.
• Excellent attention to detail and time management.
• Calm and effective problem-solving abilities.
• Confident decision-making under pressure.

Responsibilities

• Supervise and motivate catering staff, delivery drivers, and service teams.
• Coordinate the delivery and presentation of food across various service points.
• Respond to client requests, dietary requirements, and last-minute changes.
• Monitor food quality, portion control, and presentation.
• Resolve operational issues such as late deliveries or staff shortages.

Skills

Customer service skills

Attention to detail

Time management

Problem-solving

Decision-making under pressure

Job description

Team Leadership

• Supervise and motivate catering staff, delivery drivers, and service teams.
• Organise shift schedules and task assignments.
• Monitor performance and provide constructive feedback.

Catering Operations

• Coordinate the delivery and presentation of food across various service points.
• Ensure timely, temperature‑controlled, and well‑presented service.
• Manage setup, service, and breakdown at each location.
• Maintain inventory of equipment and disposables.

Client Service

• Respond to client requests, dietary requirements, and last‑minute changes.
• Ensure a professional and positive experience for all guests.

Quality & Compliance

• Monitor food quality, portion control, and presentation.
• Uphold hygiene, safety, and corporate compliance standards.
• Conduct regular checks to ensure consistency.

Problem Solving

• Resolve operational issues such as late deliveries or staff shortages.
• Implement quick solutions to maintain smooth service.
• Escalate incidents or feedback to management as needed.

Reporting & Coordination

• Maintain records of deliveries, feedback, and staff performance.
• Communicate daily with kitchen and logistics teams.
• Support inventory tracking and resource planning.

Are you ready to take the lead in a fast‑paced hospitality environment? We're looking for a confident and organised Hospitality Supervisor to manage catering operations and service delivery across multiple on‑site locations in Stevenage. If you thrive on teamwork, attention to detail, and delivering exceptional service, this could be the perfect opportunity for you.

Qualifications

• 1‑2 years' experience in a similar supervisory or hospitality role.
• Strong customer service skills.
• Excellent attention to detail and time management.
• Calm and effective problem‑solving abilities.
• Confident decision‑making under pressure.

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 247,000 team members deliver experiences that enrich and nourish the lives of millions of people in 19 countries around the world every day.

Please note that this role requires successful completion of a secure vetting process, including a thorough background check.

About Aramark

Northern Europe

• Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
• About Aramark Aramark is a leading service and solutions provider in Northern Europe. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing – a new challenge, a sense of belonging, or just a great place to work – our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com.

All applications will be treated in the strictest confidence. Aramark Northern Europe is an equal opportunities employer.

Benefits

• Free meals during your shift.
• Free on‑site parking.
• Access to an employee benefits portal with hundreds of discounts.
• Online GP services.
• Apprenticeship schemes for career development.