Hospitality, Supermarket Assistant

Waitrose & Partners; Chester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A role focused on delivering exceptional customer service in a leading food retailer. As a partner, you will be responsible for assisting customers throughout their shopping experience, ensuring a friendly and efficient service. Previous experience in catering or hospitality is highly desirable, and flexibility in working hours is crucial.

Benefits

Flexible working options

Employee-owned business benefits

Qualifications

• Ability to work with open food.
• Must be non-nail biters.
• Energetic, self-sufficient, with prior catering experience.

Responsibilities

• Provide excellent service for breakfast, lunch, and dinner.
• Make recommendations and prepare food.
• Deliver a personal experience to customers.

Skills

Relationship-building

Empathy

Energy

Proactivity

Education

Prior catering or hospitality experience

Job description

About the role

Focusing on delighting our customers when they come into our shops means we need flexibility from all Partners, which might include early starts, late finishes, and weekend working. We give at least 2 weeks' notice to help you plan. We have various flexible working options, so feel free to discuss what flexibility means to you during your interview. Please note that flexibility cannot be guaranteed, but it may lead to a new role and a new way of working.

Duties & Responsibilities:

Providing excellent service for breakfast, lunch, dinner, and everything in between is your main responsibility. You'll use your relationship-building skills to make recommendations and prepare food. The way our customers perceive you will influence how they view Waitrose.

Job Requirements:

You should always empathize with our customers, think on your feet, and deliver a personal experience they love every visit. Your energy, pace, and passion for food should shine through every day.

Required essential skills, experience, and qualifications:

This role involves working with open food. For hygiene reasons, successful applicants must be non-nail biters. You should be self-sufficient, energetic, and proactive. Prior catering or hospitality experience, skills, or qualifications should be included in your application. Only apply if you can fully commit to the advertised hours, as incomplete commitments may hinder the application process. We reserve the right to close the vacancy early if we receive a high volume of applications.

Additional considerations:

• Early application is recommended due to possible early closure of vacancies.
• Print the job description if needed.

About The Partnership

We're the UK's largest employee-owned business, home to John Lewis and Waitrose. As Partners, we share ownership, responsibility, and rewards. We're committed to building a happier world, innovating, diversifying, and maintaining our standards of price, quality, and service.

We foster an inclusive environment where everyone can thrive, grow individually and collectively, and contribute to our success with kindness and respect.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks and financial probity checks. Applicants will be informed during recruitment. Apply promptly, as vacancies may close early with high application volumes. We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts; discuss these options with the hiring manager during your interview.