Hospitality Shift Leader: Guest Experience & Team Coach

Mitchells & Butlers PLC; Brereton Green; Sur place; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

33% dining discount across brands

20% Friends & Family discount

Wagestream financial toolkit

Pension

28 days paid holiday

Free shares

Employee helpline

Résumé du poste

Mitchells & Butlers PLC is seeking a proactive Shift Supervisor at The Bears Head to oversee daily operations, welcome guests, and lead and train a dedicated team. You’ll ensure smooth service, set high standards, and role-model a customer-focused culture.

Join a welcoming pub environment at Vintage Inns, with opportunities to develop your skills and build lasting relationships with guests and colleagues alike.

Qualifications

• Experience leading a hospitality team.
• Ability to train staff and develop colleagues.
• Commitment to high standards of service and guest experience.

Responsabilités

• Be part of the day-to-day running of the site, acting as a host, serving guests and confidently leading your team.
• Lead as a shift supervisor and mentor fellow team members.
• Model best practices and guide training for the team.
• Maintain high standards of cleanliness and safety across the site.

Connaissances

Leadership

Customer service

Training

Team coordination

Description du poste

Mitchells & Butlers PLC is seeking a proactive Shift Supervisor at The Bears Head to oversee daily operations, welcome guests, and lead and train a dedicated team. You’ll ensure smooth service, set high standards, and role-model a customer-focused culture.

Join a welcoming pub environment at Vintage Inns, with opportunities to develop your skills and build lasting relationships with guests and colleagues alike.