Hospitality & Retail Operations Lead

Highway Garden Centre; Norwich; On-site; GBP 28,000 - 36,000; Full time

Job summary

Highway Garden & Leisure in Norwich, Norfolk, is seeking a dynamic Hospitality Assistant Manager to join our management team overseeing restaurant and café operations. You will support the Head Chef and Front of House leadership to deliver an unforgettable dining experience for guests.

Key duties include coaching and developing leaders, managing rotas and holidays, handling customer feedback, and driving sales.

Qualifications

• Experience as a Manager/Assistant Manager in a fast paced hospitality business is essential.
• Proven track record of developing excellence in people, procedures and customer service.

Responsibilities

• Support Head Chef and Front of House leadership to deliver an unforgettable dining experience.
• Coach and develop leaders and teams to maximise sales and standards.
• Work with Store Manager to improve commercial performance across Gardening, Retail and Hospitality.
• Lead recruitment and training for new employees.
• Duty Management across all aspects of the Highways business.
• Handle customer feedback and resolve issues promptly.
• Manage rotas, scheduling, staffing levels and holidays.
• Maintain good knowledge of food safety and hygiene legislation.

Skills

People management

Customer service

Hospitality leadership

Staff coaching

Recruitment

Job description

Highway Garden & Leisure in Norwich, Norfolk, is seeking a dynamic Hospitality Assistant Manager to join our management team overseeing restaurant and café operations. You will support the Head Chef and Front of House leadership to deliver an unforgettable dining experience for guests.

Key duties include coaching and developing leaders, managing rotas and holidays, handling customer feedback, and driving sales.