Hospitality Reservations & Admin Specialist

ibis, ibis Styles, ibis budget; Cambridge; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Pension

Extra holidays with service

Recommend a Friend

Free hotel stays (Accor)

Job summary

Ibis Cambridge Central Station is seeking a Reservations/Admin Agent to be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service.

You will manage reservations and enquiries efficiently, collaborating with the front office to optimise occupancy and guest satisfaction. You will be fluent in English and thrive in a fast-paced hospitality environment, with opportunities for training and career progression.

Qualifications

• Previous experience in reservations or office roles within hospitality.
• Familiarity with Opera Cloud or similar systems is a plus.
• Strong communication, organisational, and problem-solving skills.
• Positive attitude, professional appearance, and a passion for hospitality.
• Flexible with work hours and adaptable to changing needs.
• Fluent in English (additional languages are a bonus).

Responsibilities

• Respond promptly and professionally to guest enquiries via phone, email, and other channels.
• Guide guests in selecting the ideal room options to maximise booking potential.
• Efficiently manage bookings, including changes and cancellations.
• Record guest preferences and special requests for seamless communication with departments.
• Collaborate with the front office and teams to optimise occupancy and guest satisfaction.
• Ensure accurate reservation details and smooth check-ins for every guest.

Skills

Reservations experience

Strong communication

Organisational skills

Problem-solving

Fluent English

Tools

Opera Cloud

Job description

Ibis Cambridge Central Station is seeking a Reservations/Admin Agent to be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service.

You will manage reservations and enquiries efficiently, collaborating with the front office to optimise occupancy and guest satisfaction. You will be fluent in English and thrive in a fast-paced hospitality environment, with opportunities for training and career progression.