Reservations & Admin Agent — Guest-Centric Hospitality Pro

SmartRecruiters, Inc.; Cambridge; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Pension

Holiday allowance

Employee discounts

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Job summary

Ibis Cambridge Central Station, part of the Accor network, invites passionate hospitality professionals to join the Reservations/Admin Agent team in Cambridge. You will be the first point of contact for guests, handling reservations and enquiries while delivering high levels of guest satisfaction.

Responsibilities include guiding guests to select the best room options, managing bookings and changes, and coordinating with front office to optimise occupancy.

Qualifications

• Experience in reservations or hospitality office roles.
• Excellent English communication.
• Strong organisational and problem-solving skills.
• Flexible with hours and adaptable to changing needs.
• Passion for hospitality.

Responsibilities

• Respond to guest enquiries via phone, email and other channels.
• Assist guests in selecting ideal room options.
• Manage bookings, changes and cancellations.
• Record guest preferences for smooth handovers with departments.
• Coordinate with front office to maximise occupancy and guest satisfaction.
• Ensure accurate reservation details and smooth check-ins.

Skills

Reservations experience

Customer service

English fluency

Tools

Opera Cloud

Job description

Ibis Cambridge Central Station, part of the Accor network, invites passionate hospitality professionals to join the Reservations/Admin Agent team in Cambridge. You will be the first point of contact for guests, handling reservations and enquiries while delivering high levels of guest satisfaction.

Responsibilities include guiding guests to select the best room options, managing bookings and changes, and coordinating with front office to optimise occupancy.