Hospitality Operations Leader — Drive Guest Experience

Hilton; Greater London; On-site; GBP 150,000 - 190,000; Full time

Benefits offered by this job

Travel perks

Job summary

Hilton London Paddington is seeking a Director of Operations to lead all day-to-day hotel operations, shaping guest experiences and ensuring brand standards.

You will drive the hotel's financial strategy, manage budgets, forecast performance, and develop a high-performing leadership team while partnering with the General Manager on long-term objectives. This on-site role offers an opportunity to influence Hilton's hospitality at a flagship London property.

Qualifications

• Experience leading hotel operations at a senior level.
• Proven track record driving revenue growth and guest satisfaction.
• Ability to develop and mentor senior leadership teams.

Responsibilities

• Direct all day-to-day hotel operations and ensure brand standards.
• Lead financial strategy, budgets, forecasting and resource allocation.
• Shape guest experiences through data-driven insights and service excellence.
• Oversee quality, risk and compliance programs to meet Hilton metrics.
• Collaborate with General Manager on long-term business planning and objectives.

Skills

Leadership

Strategic planning

Budgeting & forecasting

Guest experience

Tools

Hospitality management software

Job description

Hilton London Paddington is seeking a Director of Operations to lead all day-to-day hotel operations, shaping guest experiences and ensuring brand standards.

You will drive the hotel's financial strategy, manage budgets, forecast performance, and develop a high-performing leadership team while partnering with the General Manager on long-term objectives. This on-site role offers an opportunity to influence Hilton's hospitality at a flagship London property.