Hotel Operations Leader: Guest Experience & Performance

Holiday Inn London - Regent's Park

Slough

On-site

GBP 55,000 - 75,000

Full time

14 days+

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Job summary

Holiday Inn London - Regent's Park is seeking an experienced Hotel Operations Manager to take ownership of the day-to-day operation of a busy, high-volume hotel. You will lead, coach and develop departmental leaders, ensuring every guest experience is delivered with consistency, care, and excellence.

You will bring a hands-on leadership style, drive commercial performance, and ensure service standards across all guest-facing areas, while building a culture where colleagues can perform at their

Qualifications

Proven experience leading hotel operations.
Strong front office background and guest journey knowledge.
Experience managing budgets and labour costs.
Excellent communication and stakeholder management.

Responsibilities

Lead the day-to-day operation of the hotel to ensure exceptional guest satisfaction.
Coach and develop departmental leaders and their teams.
Drive operational standards across all guest-facing areas.
Manage service delivery, guest feedback, and continuous improvement initiatives.
Collaborate with commercial teams to maximise revenue opportunities.
Ensure labour, payroll and operational costs are effectively controlled.
Create a positive and engaging culture where colleagues perform at their best.
Act as a visible and approachable leader for guests and team members.

Skills

Leadership

Front Office

Guest Service

Budgeting

Job description

You will bring a hands-on leadership style, drive commercial performance, and ensure service standards across all guest-facing areas, while building a culture where colleagues can perform at their

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