Hospitality Manager — Matchdays & Events Lead

Sodexo Ltd; Nottingham; On-site; GBP 21,000 - 29,000; Part time

Job summary

Sodexo Live! invites applications for a Hospitality Manager on matchdays at Nottingham Forest Football Club for the 2026/27 season.

You will oversee guest experiences in a fast-paced catering environment, coordinating a team and ensuring top-tier service across matchday and non-matchday events. The role suits customer-focused individuals with hospitality experience, strong leadership, and a passion for creating memorable events.

Qualifications

• Experience in hospitality, bar or catering venues.
• Team player with ability to manage staff.
• Quick learner with attention to detail and service excellence.

Responsibilities

• Set up hospitality room before guests arrive.
• Provide an in-depth staff brief prior to service.
• Deliver exceptional service to guests and manage staff.
• Adhere to Food Safety and Health & Safety procedures.
• Complete documentation as required by the company.
• Report staff potential to management to aid progression.
• Assist guests with queries and resolve issues.
• Lead and motivate a team to maintain high standards.
• Manage opening/closing procedures of the allocated area.
• Adhere to allergen policies and licensing laws.
• Be flexible to work in different rooms as required.
• Ensure staff follow company policies and roles.

Skills

Hospitality management

Staff leadership

Customer service

Job description

Sodexo Live! invites applications for a Hospitality Manager on matchdays at Nottingham Forest Football Club for the 2026/27 season.

You will oversee guest experiences in a fast-paced catering environment, coordinating a team and ensuring top-tier service across matchday and non-matchday events. The role suits customer-focused individuals with hospitality experience, strong leadership, and a passion for creating memorable events.