Hospitality Manager: Events & VIP Service at Defence Site

Compass Group UK & Ireland; Poole; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Free meals on duty

Free onsite parking

Contributory pension scheme

Career development through Career Path

MyLearning programmes

Digital GP access and healthcare

Discounts across travel, retail, and娱乐

Wellness, mindfulness, and fitness

Employee rewards and recognition

Job summary

Compass Group UK & Ireland is seeking an experienced Hospitality Manager to lead hospitality, catering, front-of-house and soft FM services at Hamworthy Barracks in Poole. The role requires delivering exceptional guest experiences in a Defence environment, managing budgets, and driving service excellence across client relationships and events.

You will oversee conferences, VIP functions, and daily operations, while coaching teams to maintain the highest standards and ensure seamless planning and

Qualifications

• Proven leadership experience in hospitality or facilities management.
• Experience delivering events, conferences, and VIP functions.
• Strong customer service orientation with ability to lead client relationships.
• Experience managing budgets and cost control.

Responsibilities

• Lead hospitality, catering, and front-of-house operations across the site.
• Provide visible leadership to customer-facing teams and uphold service standards.
• Oversee events, conferences, and daily hospitality operations.
• Manage client relationships and exceed expectations.
• Drive continuous improvement and staff development.
• Plan staffing, rotas, and resources for events and daily needs.
• Ensure Health & Safety, Food Safety, and Defence standards compliance.
• Report on KPIs, service standards, and financial performance.

Skills

Leadership

Customer service

Budget management

Event planning

Stakeholder management

Health & Safety compliance

Presentation standards

Tools

Hospitality software

Microsoft Office

Job description

Compass Group UK & Ireland is seeking an experienced Hospitality Manager to lead hospitality, catering, front-of-house and soft FM services at Hamworthy Barracks in Poole. The role requires delivering exceptional guest experiences in a Defence environment, managing budgets, and driving service excellence across client relationships and events.

You will oversee conferences, VIP functions, and daily operations, while coaching teams to maintain the highest standards and ensure seamless planning and