Hospitality Manager: Lead Events & VIP Service

Compass Group UK; Llanfair-yn-Neubwll; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Free meals on duty

Free onsite parking

Contributory pension scheme

Career development through pathways

Job summary

Compass Group UK is seeking an experienced Hospitality Manager at RAF Valley to lead hospitality, catering and front-of-house operations. You will oversee events, conferences and daily service delivery, while driving customer satisfaction and service excellence in a Defence environment.

Importantly, you will manage budgets, plan staffing, and coach teams to uphold world-class hospitality standards for military personnel, visitors, and VIP guests.

Qualifications

• Experience leading hospitality, catering, and front-of-house operations.
• Proven ability to manage budgets and drive performance.
• Strong customer service ethos and stakeholder engagement.

Responsibilities

• Lead and manage all hospitality, catering, and front-of-house operations across the site.
• Provide visible leadership to customer-facing teams, ensuring exceptional service standards and customer satisfaction.
• Oversee delivery of hospitality services for conferences, events, VIP functions, and daily operations.
• Act as primary client contact, building strong relationships and exceeding expectations.
• Drive hospitality excellence through coaching, development and performance management.
• Ensure areas are presented to the highest standards and compliant with safety regulations.

Skills

Hospitality leadership

Customer service

Budget management

Event management

Stakeholder management

Operations management

Education

Bachelor-level qualification in hospitality or equivalent

Tools

Hospitality systems

Microsoft Office

Job description

Compass Group UK is seeking an experienced Hospitality Manager at RAF Valley to lead hospitality, catering and front-of-house operations. You will oversee events, conferences and daily service delivery, while driving customer satisfaction and service excellence in a Defence environment.

Importantly, you will manage budgets, plan staffing, and coach teams to uphold world-class hospitality standards for military personnel, visitors, and VIP guests.