Hospitality & Client Experience Lead

Thom Sweeney; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Thom Sweeney, a leading luxury tailoring house, seeks a Hospitality & Client Experience Lead at our London Townhouse. You will be pivotal in ensuring a sophisticated client experience, managing hospitality services, and supporting our retail teams. Ideal candidates are polished, organised, and possess strong hospitality backgrounds with attention to detail.

Benefits

A key role in a prestigious environment

Opportunity to be part of a respected luxury brand

Qualifications

• Prior experience in hospitality, luxury retail, or private member clubs preferred.
• Organised and proactive with excellent attention to detail.
• A team player who understands the importance of discretion and client confidentiality.

Responsibilities

• Greet clients and guests, offering a warm and professional welcome.
• Curate a luxury hospitality experience aligned with the Thom Sweeney brand.
• Coordinate with retail and tailoring teams to ensure seamless service.

Skills

Impeccable personal presentation

Communication skills

Customer-focused

Attention to detail

Job description

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Job Title: Hospitality & Client Experience Lead

Location: Thom Sweeney Townhouse, London

Job Type: Full-Time (5 days per week including Saturdays)

About Thom Sweeney:

Thom Sweeney is a modern British luxury tailoring house with a commitment to excellence, craftsmanship, and personalised service. Our London Townhouse provides a unique retail and bespoke experience in a refined and welcoming environment.

Role Overview:

We are seeking a warm, polished, and highly organised individual to lead our in-store hospitality at the Thom Sweeney Townhouse. This role is central to the client experience, ensuring every visitor is welcomed with exceptional service and a sense of comfort and sophistication.

Key Responsibilities:

• Greet clients and guests, offering a warm and professional welcome
• Prepare and serve tea, coffee, and a selection of drinks from our in-store bar
• Curate a luxury hospitality experience aligned with the Thom Sweeney brand
• Maintain high standards of cleanliness and presentation in all client-facing areas
• Manage and replenish hospitality and bar stock levels, placing orders as needed
• Coordinate with the retail and tailoring teams to ensure seamless service during appointments
• Work 5 days per week, including Saturdays, with some flexibility required around events

Candidate Profile:

• Prior experience in hospitality, luxury retail, or private member clubs preferred
• Impeccable personal presentation and communication skills
• Confident, discreet, and customer-focused
• Comfortable preparing and serving beverages including alcoholic drinks
• Organised and proactive with excellent attention to detail
• A team player who understands the importance of discretion and client confidentiality

What We Offer:

• A key role in a prestigious and stylish environment
• Opportunity to be part of a respected luxury brand

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Apparel & Fashion

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