Hospitality Manager

Legends Global (Europe); Greater London; On-site; GBP 19,286,000 - 27,552,000; Part time

Benefits offered by this job

Competitive pay

Weekly pay

Flexible shifts

Live events team

Job summary

Legends Global (Europe) is recruiting a Premium Hospitality Manager to lead guest experiences across Chelsea FC premium spaces on matchdays and events. You will coordinate suites, lounges, restaurants, and bars, ensuring seamless service and premium standards.

This hands-on leadership role requires managing teams, briefing staff, and delivering exceptional guest interactions while upholding licensing, allergen, and safety requirements in a fast-paced stadium environment.

Qualifications

• Leadership experience in premium hospitality environments such as stadiums or events.
• Strong operational/floor management skills for busy matchdays and events.
• Excellent guest service and relationship management abilities.
• Confident decision-maker handling guest concerns and service recovery.
• Organised with attention to detail and safety standards.

Responsibilities

• Lead hospitality service delivery across premium areas for matchdays and events.
• Support operational teams, maintaining high service standards.
• Deliver pre-event briefings and oversee opening/closing procedures.
• Coordinate seating, suites, reservations, and VIP requests.
• Build guest relationships and manage concerns professionally.
• Ensure front-of-house, kitchen, bar, and hosts collaborate effectively.
• Oversee order taking, service standards, allergens, licensing, and Challenge 25.
• Maintain presentation, cleanliness, ambience, and readiness of spaces.
• Complete shift reports and guest feedback summaries; escalate issues.
• Coach and motivate team members through service excellence.

Skills

Leadership experience

Hospitality operations

Guest service

Team coaching

Communication

Job description

The Venue

Home to one of the world’s most iconic football clubs,

The Venue

Home to one of the world’s most iconic football clubs, Stamford Bridge is a global stage for elite sport and unforgettable fan experiences. Founded in 1905, Chelsea FC competes at the highest level of domestic and European football, supported by world‑class hospitality and non‑matchday events. At the heart of West London sporting life, Legends Global works in partnership with Chelsea FC as their official F&B provider to deliver excellence on and off the pitch.

The Role

As a Premium Hospitality Manager, you will lead the delivery of exceptional guest experiences across Chelsea Football Club's premium hospitality spaces. Responsible for overseeing hospitality operations within suites, lounges, restaurants, or bar areas on matchdays and event days, you'll ensure service is seamless, efficient, and consistently delivered to the highest standards. This is a hands‑on leadership role where you'll coordinate teams, manage guest expectations, drive service excellence, and ensure every hospitality experience reflects the premium standards of Chelsea Football Club and Legends.

This is a casual, event-based position

Offering flexible shifts around Chelsea Football Club’s matchday and events calendar. Shifts are available primarily during evenings, weekends, matchdays, and special events, making this an ideal opportunity for hospitality professionals seeking flexible work in a fast‑paced sporting environment.

The Responsibilities

• Lead hospitality service delivery across assigned premium areas, ensuring an outstanding guest experience throughout each matchday or event.
• Act as a visible and approachable leader, supporting operational teams and maintaining exceptional service standards.
• Deliver pre-event briefings and oversee opening and closing procedures to ensure operational readiness.
• Coordinate guest seating plans, suite allocations, reservations, and VIP requirements, ensuring all special requests are managed effectively.
• Build positive relationships with guests, handling concerns professionally and delivering effective service recovery where required.
• Ensure smooth communication and collaboration between front‑of‑house teams, kitchen, bar, hosts, and premium hospitality colleagues.
• Oversee accurate order taking, service standards, allergen management, licensing compliance, and Challenge 25 procedures.
• Maintain exceptional standards of presentation, cleanliness, ambience, and operational readiness across all premium hospitality areas.
• Complete shift reports, incident logs, and guest feedback summaries, escalating operational issues where necessary.
• Support team development by coaching colleagues, motivating teams, and leading by example during service.

What We're Looking For

• Previous leadership experience within premium hospitality environments such as stadiums, sports venues, hotels, restaurants, corporate hospitality settings, or large-scale events.
• Strong operational and floor management skills, with the ability to lead teams during busy matchday and event operations.
• Excellent guest service and relationship management capabilities, with a passion for delivering memorable experiences.
• A confident decision‑maker with experience handling guest concerns, complaints, and service recovery.
• Strong organisational skills and exceptional attention to detail.
• Knowledge of licensing requirements, Challenge 25, allergen management, and health and safety standards.
• The ability to remain calm under pressure and adapt to fast‑paced, high‑volume environments.
• Availability to work flexible, casual shifts, including evenings, weekends, matchdays, and special events.

What's in it for you?

Competitive Rate of Pay – Earn a strong hourly rate for your work.

Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work‑life balance.

Weekly Pay – Get paid every week for the shifts you’ve worked.

Sociable Workforce – Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do – it’s a great environment to meet people, make friends, and be part of exciting live events.

Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global.

Recruitment Process Outlined

• As part of the application, candidates will be asked to record a short video response to a couple of questions, allowing us to get to know you beyond your CV.
• Applications and videos will be reviewed by the Legends Global team, with successful candidates invited to an induction and interview at Stamford Bridge.

This role is offered on a casual, event‑based basis, with evening and weekend work aligned to matchdays and stadium events.

Any offer of work will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address and right to work. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace

At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.