Hospitality General Assistant — Flexible Hours & Benefits

Baxterstorey; Congleton; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

28 Days holiday including bank public

Birthday off

3 volunteering days

3 days grandparent leave

Free meals on shift

Pension and life insurance

Discounts via Perkbox app

Job summary

BaxterStorey is seeking a General Assistant to support day-to-day catering operations in Congleton. You will deliver friendly, efficient customer service, assist with food service, and help manage our reusable mug program while maintaining cleanliness and safety standards.

The role requires a reliable team player who can work across breakfast, service periods, and hospitality events, with a commitment to high-quality service and brand values. Training and development are provided.

Qualifications

• Friendly and approachable with excellent customer service
• Experience in catering, hospitality, food service or customer service environment (desirable)
• Ability to manage time and prioritise multiple tasks
• Confidence working independently while supporting a wider team
• Understanding of basic food hygiene and safe working practices
• Good communication with customers and colleagues

Responsibilities

• Provide a high standard of customer service at all times
• Support reusable mug programme and hygiene standards; manage collection, washing, sanitisation and redistribution of ceramic mugs
• Assist with food preparation tasks as directed
• Assist with food service during breakfast, breaks, lunch and hospitality periods
• Operate the till and process customer transactions accurately
• Replenish food, beverage and retail stock
• Maintain cleanliness and organisation of front-of-house and kitchen areas
• Assist with opening and closing duties and prepare service areas
• Follow food hygiene, health & safety, allergen and company procedures
• Manage daily workload to complete tasks within shift
• Work with colleagues to maintain a positive team environment
• Embrace BaxterStorey Zero Harm culture
• Demonstrate flexibility to support different catering operation areas

Skills

Customer service

Food service

Teamwork

Time management

Communication with customers

Attention to detail

Education

Food Safety Level 2 Certificate

Basic Food Hygiene and Health & Safety awareness

Allergen Awareness training

Experience in catering/hospitality/customer service

Tools

EPOS till systems

Job description

BaxterStorey is seeking a General Assistant to support day-to-day catering operations in Congleton. You will deliver friendly, efficient customer service, assist with food service, and help manage our reusable mug program while maintaining cleanliness and safety standards.

The role requires a reliable team player who can work across breakfast, service periods, and hospitality events, with a commitment to high-quality service and brand values. Training and development are provided.