Hospitality General Assistant - Customer Focus & Teamwork

Baxterstorey; Caernarfon, Llanberis; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

20 days annual leave

Birthday off

Volunteering days

Maternity leave 26 weeks

Free meals on shift

Perkbox discounts

Wellbeing hub

Cycle to work

Job summary

BaxterStorey is hiring a General Assistant to deliver exceptional hospitality and service across our locations in Wales. You will welcome guests, serve food and drinks, and work closely with a collaborative team to ensure smooth service and a high standard of guest satisfaction.

This role emphasizes teamwork, adaptability, and a passion for food and customer service, with development opportunities and a supportive, inclusive environment.

Qualifications

• Have a contagious passion for food and/or customer service.
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.
• Previous experience in a similar role is a plus.

Responsibilities

• Serve food and beverages to guests in a friendly and professional manner.
• Provide excellent service by being attentive to guests’ needs at every point on their customer journey.
• Answer questions and address any concerns or issues in a friendly manner.
• Collaborate with all colleagues to ensure the smooth flow of operations and support an inclusive and safe working environment.
• Maintain cleanliness and hygiene standards in the kitchen and dining area.

Skills

Customer service

Food service

Teamwork

Job description

BaxterStorey is hiring a General Assistant to deliver exceptional hospitality and service across our locations in Wales. You will welcome guests, serve food and drinks, and work closely with a collaborative team to ensure smooth service and a high standard of guest satisfaction.

This role emphasizes teamwork, adaptability, and a passion for food and customer service, with development opportunities and a supportive, inclusive environment.