Hospitality Frontline Leader

Pret A Manger; Luton; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Mystery Shopper bonus

Early shift premium 3-5am

28 days annual leave

Pension

Healthcare cash plan

Free food and drink

Club Pret 50% off / 5 free drinks

Loyalty awards

Marketplace discounts

Comfortable work shoes

Job summary

Pret A Manger is seeking a Front of House Leader to coach shop teams, maintain high standards and drive a great customer experience. You’ll lead with warmth, energy and a people-first approach, ensuring the shop runs smoothly, efficiently and with delight for every guest.

In this role you’ll mentor colleagues, protect profit, and promote Pret values. Training begins with the team, with opportunities to advance as you grow your leadership skills and impact the store and customers daily.

Qualifications

• Lead with purpose—drive team performance, protect profit, keep customers happy.
• Demonstrate warmth, genuine customer care and strong energy.
• Inspire and coach shop teams to deliver consistent Pret experience.

Skills

Kindness & warmth

Team leadership

Customer service passion

High standards & energy

Job description

Pret A Manger is seeking a Front of House Leader to coach shop teams, maintain high standards and drive a great customer experience. You’ll lead with warmth, energy and a people-first approach, ensuring the shop runs smoothly, efficiently and with delight for every guest.

In this role you’ll mentor colleagues, protect profit, and promote Pret values. Training begins with the team, with opportunities to advance as you grow your leadership skills and impact the store and customers daily.