Front of House Leader: Inspire Teams & Service

Pret A Manger (Europe) Ltd; Manchester; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Mystery Shopper bonus

Early shift pay bonus (£5 extra per 3-

Loyalty awards

Club Pret Membership

Job summary

Pret A Manger (Europe) Ltd in Manchester is seeking a Front of House Leader to energise the shop floor, coach and mentor teams, and uphold Pret's standards while delivering exceptional customer service.

You lead with energy, drive performance, and protect profit, ensuring a welcoming, efficient service during busy periods. The role includes coaching, mentoring, and spotting opportunities to brighten the Pret experience.

Qualifications

• Lead with purpose: drive team performance and customer satisfaction.
• Coach and mentor shop teams to uphold high standards.
• Be a people person with warmth and energy in the shop.
• Retail or cafe experience in a busy setting is preferred.

Responsibilities

• Lead and manage the Front of House team to deliver excellent service.
• Coach and mentor colleagues to sustain high standards and energy.
• Protect profit by monitoring costs and maintaining shop standards.
• Create a welcoming, warm customer experience during busy periods.

Skills

Leadership

Coaching

Mentoring

Customer service

Team management

Job description

Pret A Manger (Europe) Ltd in Manchester is seeking a Front of House Leader to energise the shop floor, coach and mentor teams, and uphold Pret's standards while delivering exceptional customer service.

You lead with energy, drive performance, and protect profit, ensuring a welcoming, efficient service during busy periods. The role includes coaching, mentoring, and spotting opportunities to brighten the Pret experience.