Front of House Leader – People & Service Champion

Pret A Manger; Guildford; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Mystery Shopper bonus

Early morning shift premium

28 days annual leave

Pension scheme

Healthcare cash plan

Free food and drink

Club Pret Membership

Loyalty rewards

Marketplace discounts

Comfy shoes

Job summary

Pret A Manger is looking for a Front of House Leader to coach and inspire shop teams in our Guildford location. You will keep standards high, drive customer satisfaction, and lead by example on busy shifts, including hands-on coffee and service duties.

We value warmth, passion for hospitality, and a hands-on leadership style that helps teams grow, while delivering exceptional Pret experiences to every guest.

Qualifications

• Be kind, honest and generous: bring warmth to work.
• Deliver exceptional customer service with a smile.
• Lead with purpose, motivating and coaching shop teams.
• Experience in hospitality or retail leadership.

Responsibilities

• Lead and mentor shop teams to maintain high Pret standards.
• Drive performance, protect profit, and keep customers happy.
• Be hands-on during busy periods, rolling up sleeves at the coffee machine.

Skills

Kindness

Customer service

Team leadership

Positive attitude

Job description

Pret A Manger is looking for a Front of House Leader to coach and inspire shop teams in our Guildford location. You will keep standards high, drive customer satisfaction, and lead by example on busy shifts, including hands-on coffee and service duties.

We value warmth, passion for hospitality, and a hands-on leadership style that helps teams grow, while delivering exceptional Pret experiences to every guest.