Hospitality F&B Operations Lead

Maison Estelle; Greater London; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Biannual socials

Exclusive staff discounts (Ennismore)

Staff meals on shift

Pension & health cash plan

Life assurance

28 days holiday (bank holidays)

Birthday day off

Refer-a-friend bonus

Job summary

Maison Estelle in Mayfair, part of the Ennismore portfolio, seeks a passionate F&B leader to manage day-to-day operations, inspire service excellence, and mentor a skilled team. You will drive guest satisfaction, uphold high standards, and align with the club’s values.

As a hosted home for members, the role offers competitive benefits, staff perks, and opportunities to grow within an iconic Georgian townhouse setting.

Qualifications

• Must have experience managing food & beverage in a luxury/lifestyle operation.
• Strong leadership with ability to mentor teams.
• Excellent communication with colleagues, management and members.

Responsibilities

• Oversee day-to-day F&B operations to deliver an exceptional hosted experience for members.
• Provide direction to the restaurant team during service.
• Lead by example with hands-on leadership and a can-do attitude.
• Ensure the restaurant is set up and closed accurately, clean and stocked.
• Maintain knowledge of the full restaurant menu.
• Manage member complaints to ensure guest satisfaction.
• Support budgeting, cost control, stock, labour and profitability.
• Tailor service for members dining with us; mentor the team.
• Develop training for the team and ensure participation.

Skills

Leadership

Food & Beverage Management

Guest experience

Coaching & mentoring

Communication

Tools

Purchasing systems

Health & safety

Staff payroll & rota

Food safety standards

Job description

Maison Estelle in Mayfair, part of the Ennismore portfolio, seeks a passionate F&B leader to manage day-to-day operations, inspire service excellence, and mentor a skilled team. You will drive guest satisfaction, uphold high standards, and align with the club’s values.

As a hosted home for members, the role offers competitive benefits, staff perks, and opportunities to grow within an iconic Georgian townhouse setting.